Christa Argus

An Account management role which utilised strategic planning and analysis to develop customer relationships, satisfaction, and retention.

• Managed a diverse portfolio of accounts in Government, Defence, and Education, ensuring timely communication and effective problem resolution.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

A virtual event role which utilises strong planning and coordination to deliver on customer satisfaction. This role requires high attention to detail and tenacity from inception to project completion.

• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Enhanced attendee experience by meticulously planning and executing event logistics.
• Conducted post-event analysis, identifying areas of improvement for future events.
• Coordinated schedules and timelines for events.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.

A Leadership position responsibly for overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. Regularly meeting with upper management to stay up-to-date with organizational changes, issues and improvements.

• Delegating and liaising with staff about daily operations and tasks
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.

A continuation from my previous role coordinating and tendering client needs with an added emphasis on leadership, management, and cross-functional planning.

• Achieved goals by developing and executing strategic plans to manage 5+1 function spaces
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Facilitated successful cross-functional planning for the completion of event, fostering strong working relationships among team members.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.

A client relationship and service role which saw me coordinating and offering expert advice tailored around customer needs to ensure a seamless experience.

• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently in order to complete all tasks within deadlines.

A customer facing role which developed my abilities in customer service, quick thinking, and problem solving. Developing effective planning, and time management skills was crucial to my success in this role.

• Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
• Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.