Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Christa Payne

Bondi Beach,Australia

Summary

Motivated Sales Assistant committed to providing excellent customer service. Bringing customer experience and sales skills gained whilst working in retail, the health industry and starting up my own business along with a gift for creating an uplifting environment and love for fashion. Organized, detail-oriented and empathetic to customer needs. Skilled at rapidly building customer rapport and helping customers find the products they need.

Overview

16
16
years of professional experience

Work History

Women’s Wellness Coach and Reiki Practitioner

Self Employed
01.2020 - Current
  • Delivery of 1:1 coaching, Reiki somatic therapy, mindfulness tools, embodiment practices and holistic health guidance for women.
  • Website design and maintenance.
  • Business strategy, planning and development.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Managing customer service inquiries and complaints for customer satisfaction.
  • Implementing marketing campaigns to increase customer engagement and sales.
  • Managing administration and bookkeeping.

Physiotherapist and Reiki Healer

Health Space Clinics
07.2021 - 07.2023
  • Delivery of physiotherapy and Reiki treatments.
  • Customer service including processing payments and record keeping in clinic software.
  • Trained new staff regarding company operations, policies and services.
  • Actively participated in all group trainings and meetings.
  • Consistent record keeping and regular email communication.
  • Maintained up-to-date knowledge of product and service changes..
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Physiotherapist

Active Physiotherapy
06.2018 - 07.2021
  • Delivery of physiotherapy and 1:1 Pilates.
  • Customer service, sales, processing payments and record keeping in practice software.
  • Excellent communication with clients and colleagues.
  • Actively participate in all practice’s in-services and meetings.
  • Worked collaboratively in a dynamic team of 8 physiotherapists and 2 administrative staff in a busy private practice.

Physiotherapist and Pilates Instructor

Physio On Miller
02.2017 - 06.2018
  • Delivery of physiotherapy, private and group Pilates.
  • Sales of physiotherapy services and Pilates programs.
  • Excellent customer service and communication with clients and colleagues.
  • Processing payments, recording class numbers and client notes in practice software.
  • Led seniors Strength and Balance and Kids Pilates classes.
  • Rehabilitation services to local nursing home.

New Graduate Physiotherapist

Royal Prince Alfred Hospital
02.2016 - 02.2017
  • Delivery of physiotherapy services across 5 wards/specialties: outpatients; ICU; aged care; rehabilitation, after hours/emergency physiotherapist on call for the hospital
  • Responded proactively and positively to rapid changes on a busy hospital caseload.
  • Effective communication and collaboration with patients and the multidisciplinary team to ensure patient care outcomes were achieved.
  • Maintained patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with all patients and staff.

Exercise Physiologist (AEP), Clinical Pilates Instructor

Wellcentred
07.2012 - 02.2016
  • Delivery of exercise and Pilates programs.
  • Updated client account information to maintain customer records.
  • Responded to customer requests for products, services, and company information. communication and customer service with clients and colleagues.
  • Sales and marketing support.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service & Sales Assistant

Sydney Uni. Sports & Aquatic Centre
07.2009 - 02.2016
  • Sales of gym and pool memberships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Sought ways to improve processes and services provided.

Dietitian (APD), Exercise Scientist

Eat Me Nutrition
12.2011 - 04.2012
  • Set up the Sydney branch of the dietetic practice.
  • Executed sales and marketing strategy for the new branch of business.
  • Managed client enquiries, processing of payments and client invoicing.
  • Provided individual diet consultations, cooking classes and nutrition workshops.
  • Updated account information to maintain customer records.

Exercise Physiologist, Dietitian (APD)

Corporate Bodies International
03.2011 - 12.2011
  • Project-managed and delivered Corporate Health Programs across Sydney and regional NSW.
  • Health assessments; exercise and diet management plans for high risk chronic disease clients; work-site.
  • Managed client satisfaction through regular feedback surveys leading to improved service delivery.
  • Built and maintained rapport with client organisations.
  • Responded to customer requests for products, services, and company information.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Retail Assistant

Double Bay Clothing Warehouse
04.2009 - 03.2011
  • Customer service, processing payments, balancing till at the end of the day
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Ensured store cleanliness and upkeep.

Retail Assistant

Supre
11.2007 - 04.2009
  • .Actively engaged customers to provide general assistance and information on store merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Education

Masters of Physiotherapy -

University of Sydney

Combined Bachelor of Applied Science (Sports & Exercise) and Bachelor of Science (Nutrition & Dietetics) (Honours) -

University of Sydney

High School Certificate -

Northern Beaches Secondary College, Manly Selective Campus

Skills

  • Positive Customer Engagement
  • Strong Communication and Interpersonal Skills
  • Sales Expertise
  • Reliable and Responsible
  • Building Customer Loyalty
  • Attention to Detail
  • Team Cooperation
  • Safety and Cleanliness Standards
  • Store Organization
  • Friendly and Helpful
  • Customer Assistance
  • Payment Processing

Hobbies

Pilates, yoga; swimming; acting; dance; Reiki; Meditation, live music, travel, the beach.

Languages

French
Professional Working
Spanish
Limited Working

Timeline

Physiotherapist and Reiki Healer

Health Space Clinics
07.2021 - 07.2023

Women’s Wellness Coach and Reiki Practitioner

Self Employed
01.2020 - Current

Physiotherapist

Active Physiotherapy
06.2018 - 07.2021

Physiotherapist and Pilates Instructor

Physio On Miller
02.2017 - 06.2018

New Graduate Physiotherapist

Royal Prince Alfred Hospital
02.2016 - 02.2017

Exercise Physiologist (AEP), Clinical Pilates Instructor

Wellcentred
07.2012 - 02.2016

Dietitian (APD), Exercise Scientist

Eat Me Nutrition
12.2011 - 04.2012

Exercise Physiologist, Dietitian (APD)

Corporate Bodies International
03.2011 - 12.2011

Customer Service & Sales Assistant

Sydney Uni. Sports & Aquatic Centre
07.2009 - 02.2016

Retail Assistant

Double Bay Clothing Warehouse
04.2009 - 03.2011

Retail Assistant

Supre
11.2007 - 04.2009

Masters of Physiotherapy -

University of Sydney

Combined Bachelor of Applied Science (Sports & Exercise) and Bachelor of Science (Nutrition & Dietetics) (Honours) -

University of Sydney

High School Certificate -

Northern Beaches Secondary College, Manly Selective Campus

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