Christabel Gimani
Summary
As an employee, I embody a combination of sociability, patience, and dedication, contributing to the promotion of efficient business operations. I excel in collaborative team environments, where my patience and enthusiasm bring a positive impact to group projects. I am a highly organised and motivated individual with a versatile skill set that includes strong analytical, customer service, administration, and management abilities. I am inherently self-motivated, continuously seeking opportunities to expand my knowledge and develop the skills necessary to excel in any role I undertake. My adaptability and commitment make me an asset to any team or organisation.
Overview
13
13
years of professional experience
Work History
Patient Support Specialist
MOTNU
02.2022 - 09.2023
- Provided inbound and outbound customer and patient support via phone and email.
- Identified patient needs, offer solutions, and escalate to the clinical team when necessary.
- Excelled in complaint resolution and customer retention, focusing on patient success.
- Maintained a high level of patient satisfaction and efficient service delivery.
- Coordinate internal clinical and operations teams, external partners, and manage data accurately.
Human Resource Officer
CHC Affordable Housing
08.2015 - 02.2017
- Collaborated with senior management to assess organisational needs.
- Managed recruitment, induction, and termination processes.
- Advised management, handled performance management, and employee relations.
- Prepared workforce planning reports and managed rehabilitation programs.
- Improved communications between business divisions and handled compliance matters.
Recruitment Consultant
People Co.
10.2010 - 06.2014
- Supported the COO with daily operational functions.
- Screened applicants, coordinated job requisitions, and administered evaluations.
- Managed advertising, reference checks, training, and forecasts.
Education
Bachelor of Communications - Human Resources Management
University of Canberra
Canberra, ACT2012
Year 12 -
Lake Ginninderra College
Belconnen, ACT2007
Skills
Communication skills
Data Entry
Database Administration
Microsoft Office
Office Administration
System Administration
References
Available on request.
Timeline
Patient Support Specialist
MOTNU
02.2022 - 09.2023
Human Resource Officer
CHC Affordable Housing
08.2015 - 02.2017
Recruitment Consultant
People Co.
10.2010 - 06.2014
Bachelor of Communications - Human Resources Management
University of Canberra
Year 12 -
Lake Ginninderra College
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