Summary
Overview
Work History
Education
Skills
Accomplishments
Training Licenses
Personal Information
Timeline
Generic

Nicholas Gonsalves

Charnwood,ACT

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

I am self motivated, and an adaptive team player who can work independently and within a team, to achieve goals by implementing a curious mindset. i have proven leadership, organizational and customer relation skills in professional tenure.

Overview

16
16
years of professional experience

Work History

Administrator

Department Of Defence
03.2024 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

SECURITY OFFICER & INSPECTOR

Department of Agriculture, Forrest and Fisheries and at The National Gallery of Australia
12.2018 - Current
  • Lead and conduct proactive inspections as part of proactive team, Respond to reactive complaints and assist in enforcement actions in relation to legislative requirements
  • Mentor/train new team members through leading by example and upholding highest standards of integrity
  • Asset Protection, Foot Patrols, Monitoring Patrons
  • Assessing and managing security risks, Assigned to multiple posts and acclimated competently
  • Handled security issues and/or emergency situations appropriately and in timely manner
  • Exercise professional judgement, by using risk/harm based regulation model to conduct investigations and inspections
  • Effectively communicate accurate and relevant information relating to legislation and provide professional client experience in line with business plan and strategy, in regulatory environment
  • Maintain confidentiality while dealing with sensitive matters
  • Contribute in fostering positive relationships and promote positive workplace culture by working in collaboration with team and stakeholders
  • Prepare timely correspondences, operations plans, inspection reports, and provide recommendations in relation to inspection matters.

SOUS CHEF

Rsl Lifecare
04.2016 - Current
  • Navigated multiple computer systems (including accurate data entry) and knowledge bases
  • Participated and worked collaboratively in a large team environment
  • Consistently delivered outstanding customer service outcomes in-line with regulatory requirements and strategic objectives
  • Provided administrative support to senior staff members to ensure the objectives of the office were achieved
  • Established and updated staff schedules and assignments to optimize coverage of peak times
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls
  • Planned and directed high-volume food preparation in fast-paced environment.

CUSTOMER SALES ASSOCIATE

COSTCO, Demonstration Services
02.2012 - 01.2017
  • Mentored and coached team members on food legislation and compliance activities
  • Handled escalations from members and effectively followed up for better outcomes
  • Maintained accurate records for sales audits
  • Liaised extensively with stakeholders and vendors to coordinate weekly events and road shows in warehouse for members
  • Supervised planning, execution, and completion of events, while looking out for issues and resolving them, thereby completing events without delay
  • Raised work health & safety awareness and reported to the management.

ADMINISTRATIVE OFFICER

Anglicare Ginninderra Gardens
01.2012 - 04.2016
  • Proactively communicated and mentored team members at start of each shift to set objectives for the day
  • Successfully investigated complaints on patrols and provided solution-based advice, in line with Age Care Standards Act
  • 1999
  • Due to my strong geographical expertise, I discuss the program patrol routes for the day in consultation with team members
  • Filing and archiving, Verifying and reporting on benefit payments
  • Maintaining leave management system and Reviewing remittances Assisting with payroll, managing filing, storage and security of documents Managing repair and maintenance of computer and office equipment whilst responding to inquiries and Perform other related duties as required Ensured open communication lines between team members and team leaders whilst keeping management up to date on community compliance and response to complaints.

ATM Operations & Call Centre Agent

First Woman Bank Ltd
06.2008 - 01.2012
  • Assisted in ATM card generation, authorization and activation in Auto Banker and Phoenix software
  • Screening, verifying and authorizing ATM applications by linking customer particulars with record in Auto Banker
  • Maintaining ATM Card holder records, card production, verifying applications in ACCESS and Phoenix software
  • Maintaining logs and tracking schedules for declined / discarded / rejected ATM applications and providing timely information to Operations Department
  • Project planning and activities, monitoring project progress, and preparing documentation and reports regarding customer’s application with Operation Department
  • Have consistently received five-star rating in displaying excellent customer services to broad range of customers and stakeholders.

Education

Double Degree in Accounting and Business Administration -

UNIVERSITY OF CANBERRA
Canberra, ACT
06.2014

Bachelors of Commerce - Accounting And Business Management

UNIVERSITY OF KARACHI
04.2005

Higher Secondary Certificate - Science - Accounting And Business Management

COLLEGE OF ACCOUNTING & MANAGEMENT SCIENCES
04.2003

Secondary School Certificate - Accounting And Computer Science

ST. PATRICKS HIGH SCHOOL
04.2001

Certificate II - Security Operations

ASIC
ASIS, ACT
11.2019

Skills

  • Customer Service and Problem Solving
  • Attention to Detail and Data Entry
  • Recordkeeping and File Management
  • Office Administration and Leadership
  • MYOB and ZERO expertise
  • MS Office and Administrative Support
  • Data Confidentiality
  • Expense Monitoring and Filing Tax Returns
  • Rostering and Time Sheets
  • Time Management and Organizational Skills
  • Control Room operation and Monitoring

Accomplishments

I was awarded as the best customer service and sales officer of the month in 2015 with COSTCO Demonstration Services

Training Licenses

  • Certificate 2 – Security Operations
  • RSA Certificate
  • Certificate III & IV in Hospitality
  • Security License
  • Providing First Aid Training Course
  • IELTS Overall score of 8
  • Working with vulnerable people licence

Personal Information

Citizenship: Australian Citizen

Timeline

Administrator

Department Of Defence
03.2024 - Current

SECURITY OFFICER & INSPECTOR

Department of Agriculture, Forrest and Fisheries and at The National Gallery of Australia
12.2018 - Current

SOUS CHEF

Rsl Lifecare
04.2016 - Current

CUSTOMER SALES ASSOCIATE

COSTCO, Demonstration Services
02.2012 - 01.2017

ADMINISTRATIVE OFFICER

Anglicare Ginninderra Gardens
01.2012 - 04.2016

ATM Operations & Call Centre Agent

First Woman Bank Ltd
06.2008 - 01.2012

Double Degree in Accounting and Business Administration -

UNIVERSITY OF CANBERRA

Bachelors of Commerce - Accounting And Business Management

UNIVERSITY OF KARACHI

Higher Secondary Certificate - Science - Accounting And Business Management

COLLEGE OF ACCOUNTING & MANAGEMENT SCIENCES

Secondary School Certificate - Accounting And Computer Science

ST. PATRICKS HIGH SCHOOL

Certificate II - Security Operations

ASIC

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