Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christabell Simeon

Summary

Dynamic and detail-oriented medical receptionist with over six years of experience in fast-paced healthcare settings. Proficient in managing patient flow, scheduling appointments, and maintaining electronic health records with precision and efficiency. Skilled in effectively managing incoming calls, inquiries, and administrative tasks while ensuring a positive patient experience. Possesses a strong understanding of medical terminology, enabling accurate documentation and patient confidentiality. Proven ability to collaborate seamlessly with healthcare providers, staff, and patients to facilitate smooth operations and deliver exceptional customer service. Adaptable team player with excellent organizational and multitasking abilities, committed to upholding the highest standards of professionalism and patient care.

Overview

46
46
years of professional experience

Work History

Medical Receptionist

Springwood Medical Centre
10.2017 - Current
  • Carried out appointment scheduling and attended to various patient enquires
  • Data collection and entry of patient information into databases
  • High level of knowledge with Medical Software (Medical Director & Pracsoft)
  • Helped patients complete necessary medical forms and documentation.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by vacuuming, removing trash, and cleaning windows.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Handled billing procedures accurately
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly

Manufacturing/Assembly/Dispatch Clerk

Centor
11.2006 - 02.2017
  • Manufacturing & Assembly of various different pieces of hardware
  • Aided in order fulfillment, picking orders accurately according to packing slips and customer requirements.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
  • Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.

Principle Revenue Clerk

South African Revenue Service (SARS)
02.1978 - 11.1996
  • Reduced errors in invoicing by meticulously reviewing customer accounts and resolving discrepancies.
  • Streamlined communication between departments by creating easy-to-understand reports highlighting key revenue trends and anomalies.
  • Collaborated effectively with cross-functional teams to resolve customer disputes and ensure proper revenue recognition.
  • Assisted with month-end closings, preparing necessary reports to provide an accurate representation of company finances.

Education

Certificate III - Business Administration (Medical)

TAFE Queensland
Brisbane, QLD
06.2017

Certificate IV - Warehousing Operations

Flexible Training Solutions
Brisbane
01.2014

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Medical Software
  • Excellent Personal Presentation
  • Great Communication Skills
  • Medical Record Management
  • Patient Relations
  • Multi-tasking
  • Mail Mangement

References

  • Available upon request

Timeline

Medical Receptionist

Springwood Medical Centre
10.2017 - Current

Manufacturing/Assembly/Dispatch Clerk

Centor
11.2006 - 02.2017

Principle Revenue Clerk

South African Revenue Service (SARS)
02.1978 - 11.1996

Certificate III - Business Administration (Medical)

TAFE Queensland

Certificate IV - Warehousing Operations

Flexible Training Solutions

Similar Profiles

CREATE PROFILE
Christabell Simeon