CHRISTAN BLOCK
Kingswood ,NSW
Summary
Compassionate Case Manager with a proven track record of high productivity and efficiency in task completion. Specialized in needs assessment, care plan development, and client advocacy, effectively supporting clients in achieving wellness goals. Strong communication, problem-solving, and time management skills enhance the ability to deliver exceptional care. Committed to expanding professional experience while embracing new challenges.
Overview
10
10
years of professional experience
Work History
Case Manager
EML Insurance
09.2019 - Current
- Ensured customer satisfaction through prompt, personalized support for both injured workers and employers.
- Efficiently oversaw all aspects of worker's compensation claims caseload within legislative guidelines.
- Directed the comprehensive outcomes for a portfolio of cases.
- Delivered clear and understandable data on claims, entitlements, obligations, and responsibilities.
- Coordinated required client interactions for efficient claim resolutions.
Customer Representative
Datacom Connect/Australian Taxation office
02.2019 - 09.2019
- Answering a high volume of calls and answering customers enquiries
- Reaching kpi’s
Apprentice Mechanic
Bondy’s Auto Centre
02.2018 - 01.2019
- Problem solving through having to diagnose and fix customer vehicles
- Able to work fast and efficiently and exceed customer timeframe and expectations
Apprentice Mechanic
Tom Kerr Subaru/Kia - Gladesville
12.2016 - 02.2018
- Organisation & cleanliness – organising my toolkit, car parts on arrival to the workshop
- Following WHS guidelines
Crew Member
McDonalds
03.2015 - 01.2016
- As a crew member at McDonalds I had to work and communicate well within a team
Education
Year 10 -
St Dominic’s College
Skills
- Analytical Problem Solving
- Performance Enhancement
- Systematic Coordination
- WHS Compliance Expertise
- Cross-Functional Team Collaboration
- Effective Communication
References
Available upon request
Timeline
Case Manager
EML Insurance
09.2019 - Current
Customer Representative
Datacom Connect/Australian Taxation office
02.2019 - 09.2019
Apprentice Mechanic
Bondy’s Auto Centre
02.2018 - 01.2019
Apprentice Mechanic
Tom Kerr Subaru/Kia - Gladesville
12.2016 - 02.2018
Crew Member
McDonalds
03.2015 - 01.2016
Year 10 -
St Dominic’s College