Christeen James
Blair Athol,SA
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Crowne Plaza
03.2022 - Current
- Collaborated in successfully promoting the hotel to the 1st best business hotel of the Asian - Pacific region in 2022.
- Consistently maintained the cleanliness rate of the hotel over 90% for 8 months.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Leveraged problem-solving skills to address unexpected challenges quickly without compromising the quality of service.
Social Work Student
Department Of Child Protection
08.2023 - 12.2023
- Assembled 30+ Lifestory books for the children of the Guardian ship team
- Executed the supervision of 2 family contacts and made more than 10+ notes for family contacts and uploaded them into C3MS after supervision.
- Created 1 case plan, 2 annual review reports and the minutes for LTG (Long Term Guardianship) Phase 1 assessment meeting in the C3MS and advocated for the child's needs, ensuring their health and wellbeing are prioritized.
- Conducted psychosocial assessments (Winangay assessment -Home Safety checklist) and engaged in Family Group Conference with carers from Aboriginal community which enhanced my knowledge in cultural sensitivity and collaborative management of complex family relationships.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans that addressed the child's physical, emotional, and social needs holistically (Multi-cultural team, Psych services, SAPOL, Residential care, Long-term guardianship etc).
Social Work Student
AnglicareSA
07.2022 - 12.2022
- Facilitated the transcription of 10 in-depth interview recordings with Residential Aged Care residents utilizing social work principles to gather valuable insights for enhancing customer satisfaction and service delivery.
- Employed excellent communication skills and stakeholder relationship building to conduct comprehensive interviews with 10 Independent Living Unit (ILU) residents at Elizabeth, Dutton Court, utilizing empathetic communication for customer journey mapping.
- Administered interview with 3 young people at SYC to incorporate their feedbacks on public housing projects developed by the Believe Housing team and enhanced stakeholder engagement.
- Applied thematic coding and transformed data obtained from the co-design workshop with Youth leaving care into visualizations: Word clouds, Pie Charts, Coding Chart.
- Developed a PowerPoint advocating the psychosocial needs of young children transitioning from care, emphasizing evidence-based individual and group interventions, stakeholder engagement through co-design workshops. ( Topics - free online training applications, EU-inspired supported housing models and paid volunteering initiatives).
Education
Master of Science - Social Work
University of South Australia
Adelaide, SA04.2023
Bachelor of Science - Psychology
Mahatma Gandhi University
Kerala , India 03.2020
Skills
- Assessment skills
- Proficient in Thematic coding
- Case Documentation
- Multicultural Competence
- Multidisciplinary team collaboration
- Family Case Management
- Resource Navigation
- Community Referrals
Timeline
Social Work Student
Department Of Child Protection
08.2023 - 12.2023
Social Work Student
AnglicareSA
07.2022 - 12.2022
Housekeeping Room Attendant
Crowne Plaza
03.2022 - Current
Master of Science - Social Work
University of South Australia
Bachelor of Science - Psychology
Mahatma Gandhi University
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