Christel Esteve
Southern River,Western Australia
Summary
Dedicated customer centre professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Customer Centre Representative
Silver Chain
Perth, Western Australia
12.2010 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Medical Receptionist
Maddington Village General Practice
Maddington, Western Australia
06.2007 - 12.2010
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
Cleaner Courier
Royal Perth Hospital
Perth, Western Australia
01.2000 - 07.2007
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cleaner
Airlite Group
Perth, Western Australia
01.1996 - 01.2000
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Certificate IV - General Practice Training
05.2010
- Completed professional development in Medical Reception
No Degree - Secretarial Studies And Office Administration
08.1999
- Completed professional development in RX Medical
No Degree - Medical Reception
01.1999
- Completed professional development in Medical Reception Techniques & Terminology
Skills
- Flexible and Adaptable
- Conflict Resolution
- Customer Service
- Self-Motivated
- Active Listening
- Decision Making
- Responsible
- Data Entry
- Leadership
- Organization and Time Management
Timeline
Customer Centre Representative - Silver Chain
12.2010 - Current
Medical Receptionist - Maddington Village General Practice
06.2007 - 12.2010
Cleaner Courier - Royal Perth Hospital
01.2000 - 07.2007
Cleaner - Airlite Group
01.1996 - 01.2000
Think GP - Certificate IV, General Practice Training
Edwards College - No Degree, Secretarial Studies And Office Administration
Wesley College - No Degree, Medical Reception