Christel Karakoche

• Trained and mentored team members on operational procedures and customer service standards.
• Implemented process improvements to enhance service speed and efficiency during peak hours.
• Conducted regular performance evaluations to identify areas for individual and team development.
• Monitored inventory levels, ensuring adequate stock to meet demand while minimizing waste.
• · Cross-trained in multiple positions within the store as needed.
• · Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.

• Offered exceptional service and support to walk-in and scheduled customers.
• Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
• Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
• Entertained children during cuts to allow guardians to fully focus on appointment services.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

• Prepared and cooked food items following food safety and hygiene standards.

• Made hot coffees using espresso machines and prepared a range of cold drinks.

• Handled cash and EFTPOS payments accurately and responsibly.

• Provided friendly, efficient customer service in a high-pressure environment.

• Maintained cleanliness of equipment, workstations, and customer areas.

• Worked effectively as part of a team during busy peak periods.

• Prepared high-quality coffee beverages by adhering to precise recipes and brewing techniques.

• Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
• Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
• Collaborated with team members to streamline operations, reducing wait times and improving service flow.
• Trained new staff on menu items, operational procedures, and customer interaction techniques.
• Monitored dining area cleanliness, ensuring compliance with health regulations and enhancing guest experience.
• Resolved customer complaints effectively, fostering positive relationships and promoting brand loyalty.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Worked well with teammates and accepted coaching from management team.

· Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.

· Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware.

· Operated POS terminals to input orders, split bills and calculate totals.

· Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.

· Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

· Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

· Cleaned tables and chairs to prepare dinning area for next customers.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Handled packages safely while unloading and transporting.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Demonstrated great teamwork skills with staff members involved in production.
• Collaborate with product design, print design and from concept to completion.
• Served customers and followed outlined steps of service.