Christelle Mendes
Melbourne,VIC
Summary
A highly skilled, committed and loyal worker with vast working experience, together with transferable skills. I wish to find a job within a reputable company such as yours. I have excellent proven skills needed to fulfill the requirements of this role, communication skills, time management, customer service, organisation, adaptability and able to work under pressure. I aim to implement these skills and to proactively develop all necessary new skills, to work within a team environment, adhere to business strategies and goals, and to continue to grow and develop as an ambitious and energetic person.
Overview
11
11
years of professional experience
Work History
Traffic Controller
MC Labour
09.2023 - Current
- Communicated with team members using radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Updated signage with correct speeds and delay warnings based on daily conditions.
Ward Clerk
The Royal Women's Hospital
02.2023 - 06.2023
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Gynaecology and Complex Care department
- Ensuring confidentiality and management of patient records
- Organised paperwork for doctors, nurses and patients.
- Documented latest information in computer system and printed paperwork
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Booked scans with our imagining department
- Skilled with EMR and iPM
- Booked post operative appointments
- Ordered medical supplies for the ward
- Distributed mail
- Arrived and discharged patients in real time
- Updated demographic details via iPM
Customer Service Officer
The Royal Children's Hospital
02.2022 - 02.2023
- Delivering excellent customer service
- Deal with referring doctors and hospital staff courteously and helpfully
- Ensuring confidentiality and management of patient records
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
- Alerted clinical staff of emergency information and emergency announcements using PA and paging system
- Completed connections between callers, departments and professionals
- Accurately transcribed message details and promptly relayed to appropriate recipients
- Generated daily doctors on call roster
- Appointment scheduling
- Managing emails
Customer Service Officer
Services Australia
06.2021 - 02.2022
- Assessing customer's needs, requirements, entitlements and obligations
- Resolve customers enquiries and escalate where appropriate through formal channels
- Actively promote, demonstrate and where appropriate refer customer to the departments self-managed and digital services
- Assist customers to access or navigate interpreter services
- Resolve customer complaints
- Undertake processing and customer service duties.
Cleaner
Excel Cleaning
05.2017 - 01.2019
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Performing and documenting routine inspection and maintenance activities
- Carry out heavy cleaning tasks and special projects.
Sales Assistant
Biblos Menswear
05.2016 - 05.2017
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store.
Sales Consultant
Dodo Connect Pty Ltd
09.2015 - 02.2016
- Meets with customers in a sales environment to drive product sales and knowledge
- Demonstrating advanced product knowledge
- Adhering to all company policies and procedures
- Making sales appointments with clients.
Cashier
Red Rooster
11.2012 - 12.2013
- Operating the cash register and handling cash transactions with customers
- Scanning goods and collect payments
- Issuing receipts, refunds, change or tickets
- Christelle Mendes
- Adherence to workplace health and safety policy
- Excellent written and verbal
- Communication
- Achieving deadlines
- Efficient
- Able to take my own initiative
Skills
- Highly motivated
- Strategic thinker
- Reliable and trustworthy
- Able to work autonomously
- Paging professionals
- Managing phone systems
- Honest
- Ability to prioritise, manage
- Time management
- And work under pressure
- Neat and tidy presentation
- Professional phone etiquette
- Friendly
- Attention to detail
- Interpersonal skills
- Adapt to different working
- Environments
- Highly organised
- Customer service
- Problem solving
- Time management
- Working within a team
- Microsoft Office & Windows
- Decision maker
- Working under pressure
- Communication techniques
- Able to learn new skills quickly
Education-Certificates
- Year 12 - 01/2012 - Brighton Secondary College
- Current working with children’s check
- HLTAID009 Provide cardiopulmonary resuscitation
- HLTAID010 Provide basic emergency life support
- HLTAID011 Provide First Aid
- CPCWHS1001 Construction induction training white card
- RIIWHS205E Control Traffic with a stop-slow bat
- RIIWHS302E Implement traffic management plans
Timeline
Traffic Controller
MC Labour
09.2023 - Current
Ward Clerk
The Royal Women's Hospital
02.2023 - 06.2023
Customer Service Officer
The Royal Children's Hospital
02.2022 - 02.2023
Customer Service Officer
Services Australia
06.2021 - 02.2022
Cleaner
Excel Cleaning
05.2017 - 01.2019
Sales Assistant
Biblos Menswear
05.2016 - 05.2017
Sales Consultant
Dodo Connect Pty Ltd
09.2015 - 02.2016
Cashier
Red Rooster
11.2012 - 12.2013
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