Christi Forster

Following my relocation to Wollongong, I accepted a casual position with RSEA Safety while seeking a long-term administration opportunity closer to home. This role has allowed me to continue developing my customer service, teamwork and problem-solving skills in a busy retail environment.

Key Responsibilities & Achievements

• Deliver friendly, knowledgeable customer service, assisting customers to select appropriate safety equipment and workwear based on their individual needs.
• Process sales transactions and online orders accurately, ensuring a smooth and efficient customer experience.
• Maintain visually appealing merchandise displays and ensure products are presented in line with company standards.
• Replenish stock and work collaboratively with team members to keep the store organised and operating efficiently.
• Contribute to a safe, clean and welcoming environment for customers and colleagues.
• Balance multiple priorities during busy trading periods while maintaining a high standard of customer service.

Provided operational and administrative support to a busy service team, coordinating daily technician schedules, managing customer enquiries and helping ensure service requests were delivered efficiently. The role required strong organisation, adaptability and clear communication to balance changing priorities while maintaining accurate records and supporting a positive customer experience.

Key Responsibilities & Achievements

• Coordinated daily schedules for HVAC technicians and apprentices, balancing customer requirements, technician availability and changing operational priorities.
• Acted as the primary point of contact for customers, managing service enquiries, appointment confirmations, follow-up communication and issue resolution.
• Maintained accurate service records, work orders and job updates using Simpro to support efficient service delivery.
• Monitored technician workloads and adjusted schedules throughout the day to maximise productivity and minimise delays.
• Developed positive working relationships with technicians, the Operations Manager, Office Manager, Accounts team, suppliers and business owners to ensure the smooth delivery of services.
• Responded to changing priorities and urgent requests while maintaining a high level of organisation and customer service.
• Received positive customer feedback for improving communication and providing proactive updates throughout the service process.

Provided project, financial and administrative support to multiple Project Managers and the NSW Survey General Manager, supporting the successful delivery of survey projects across NSW. Working in a fast-paced consulting environment, I acted as a central point of contact for project administration, financial processes and stakeholder communication, ensuring projects remained organised, financially on track and well supported from commencement through to completion.

Key Responsibilities & Achievements

• Worked proactively with the NSW Survey General Manager, preparing information ahead of regular project review meetings, following up outstanding actions and providing accurate project and financial information to support planning and decision-making.
• Built trusted working relationships with Project Managers and senior leadership by anticipating administrative requirements, taking ownership of follow-up actions and providing dependable day-to-day project support.
• Created, maintained and updated project records throughout the project lifecycle, ensuring information remained accurate and accessible.
• Coordinated project billing by preparing invoices, obtaining approvals and ensuring billing milestones were achieved accurately and on time.
• Assisted with subcontractor agreements, client contracts and project documentation, maintaining compliance with internal procedures.
• Prepared reports, presentations, correspondence and other documentation to support project delivery and business operations.
• Coordinated meetings, travel and accommodation while managing competing priorities across multiple projects.
• Managed the staff accreditations register, coordinating training requirements and liaising with external organisations to maintain compliance.
• Collaborated daily with geographically dispersed teams using Microsoft Teams, Outlook, SharePoint and shared Excel workbooks to support consistent communication and project coordination.
• Developed working relationships across the business and became a reliable point of contact for project administration, helping reduce the administrative burden on Project Managers and allowing them to focus on project delivery.

Provided front-of-house and workplace support for the Sydney office, ensuring the smooth day-to-day operation of office facilities while creating a professional, welcoming and well-organised environment for staff, clients and visitors. Working closely with employees across the business, I coordinated office operations, meetings and events while providing high-quality administrative support and customer service.

Key Responsibilities & Achievements

• Acted as the first point of contact for staff, clients and visitors, delivering a professional and welcoming front-of-house experience.
• Coordinated meeting rooms, catering, audio-visual equipment and room set-ups for meetings, training sessions and business events.
• Organised office events and team functions, including morning teas, Friday drinks and staff celebrations.
• Managed incoming and outgoing mail, courier services and office deliveries, ensuring timely distribution across the business.
• Maintained office supplies and workplace resources, managing stock levels of stationery, printing supplies, postage materials and other essential consumables to ensure the office operated efficiently.
• Managed workplace amenities, including weekly kitchen and grocery orders, ensuring staff had access to a well-stocked and welcoming office environment.
• Managed the upkeep of the office barista coffee machine, including weekly maintenance, organising servicing and ensuring fresh coffee supplies were always available.
• Worked closely with internal stakeholders to coordinate facilities requirements and respond to day-to-day operational requests.
• Maintained a high standard of presentation across reception, meeting rooms and shared office spaces.
• Built positive working relationships across the business through a proactive, approachable and solutions-focused approach to office support.

Provided compassionate support to families across Greater Sydney and the South Coast, guiding them through funeral arrangements with professionalism, empathy and exceptional attention to detail. As the dedicated Funeral Director for the funeral home's Catholic religious orders, I was entrusted with coordinating funerals for priests, brothers and nuns, building trusted relationships with religious communities through consistency, specialist knowledge and an understanding of their unique traditions and requirements.

Key Responsibilities & Achievements

• Managed funeral arrangements from the initial phone call through to the completion of services and finalisation of all government documentation.
• Met with families to guide them through funeral planning, taking the time to understand their wishes while providing compassionate, personalised support.
• Coordinated services with churches, cemeteries, crematoriums, clergy, celebrants, florists and other stakeholders to ensure every funeral was delivered seamlessly.
• Maintained an extensive understanding of the individual customs, traditions and requirements of numerous Catholic religious orders, ensuring every aspect of each funeral—from bringing the deceased into care through to service arrangements, newspaper notices, coffins and burial requirements—was managed accurately and respectfully.
• Became the dedicated Funeral Director for Catholic religious order funerals, providing continuity of care and building trusted relationships with priests, brothers, nuns and religious communities who preferred to work with the same Funeral Director for every arrangement.
• Entrusted with supporting stillborn and infant funerals, demonstrating exceptional empathy, sensitivity and professionalism while guiding families through some of life's most difficult moments.
• Managed multiple complex funeral arrangements simultaneously while maintaining exceptional attention to detail, discretion and composure.

Led outdoor recreation programs for groups of up to 25 youth and adult participants, ensuring their safety and wellbeing while delivering engaging and rewarding experiences. Working in a dynamic outdoor environment, I developed strong leadership, communication and problem-solving skills while building positive relationships with participants, volunteers and fellow staff.

Key Responsibilities & Achievements

• Led groups of up to 25 participants during programs ranging from single-day activities to week-long camps.
• Maintained responsibility for participant safety and wellbeing throughout activities, accommodation and travel between locations.
• Facilitated team-building activities while encouraging participation, confidence and personal development.
• Managed group dynamics and resolved conflicts calmly and respectfully to create a safe and inclusive environment.
• Worked collaboratively with staff and volunteers to deliver well-organised, engaging and memorable outdoor programs.
• Adapted quickly to changing weather conditions, participant needs and operational priorities while maintaining a strong focus on safety.