Christian Ferlauto

• Successfully carry out a diverse range of administrative tasks critical to ensuring smooth daily operations within the organization.
• Provide comprehensive technical support, addressing system-related issues promptly to minimize disruptions.
• Contribute actively to cross-functional projects aimed at optimizing workflows and enhancing departmental efficiency.
• Conduct training sessions for staff members, empowering them with software proficiency and a clear understanding of operational processes.
• Collaborate closely with the Chief Information Officer to identify opportunities for automation, risk reduction, and effective communication of system changes.
• Utilize Power BI for data analytics, delivering valuable insights to inform strategic decision-making and business growth.
• Find satisfaction in contributing to the continuous improvement of existing systems and proactively exploring new technologies to provide innovative solutions.
• Stay current with industry trends, fostering a proactive approach to system enhancements and exposure to diverse perspectives.
  

Notable Accomplishments:

• Established and maintained an up-to-date asset register, tracking asset movements, disposals, and allocations to staff.
• Comprehensive documentation of diverse processes, creating a valuable repository of tools and information accessible to staff.
• Successfully introduced an advanced ticketing system for the Customer Care department, incorporating automation and configuring ticket workflows.
  
  

• Co-founded and currently manage Contrast Creative Photography, specializing in event and digital marketing photography services.
• Successfully capture the essence of special occasions, social and corporate events, and create captivating digital marketing content, including food and interior photography.
• Drive the mission to transform moments into timeless memories through creativity, technical expertise, and unwavering dedication.

• Working in a fast-paced time-constrained environment unloading incoming freight and organising them into the correct zones neatly
• Communicating and working collaboratively with a diverse set of co-workers to find swift and definitive solutions for problems that quickly arise in a compact work environment
• Loaded and unloaded trucks.
• Collaborated with team members to resolve challenges and improve productivity.
• Inspected freight for any damage or faults prior to loading.
• Maintained clean and organized work area to improve efficiency and comply with regulations.

Developed communication skills with customers by:

• Greeting and sitting guests as they arrive at the restaurant
• Working under pressure by taking and serving customer’s orders in a quick and efficient manner especially when it gets busy.
• Understanding and providing the customer’s needs and wants and learning to show initiative and offer them what they need before they ask
• Preparing and serving drinks for customers ensuring that all drink orders were completed correctly improved my memory skills and demonstrated that I am reliable in a fast-paced work environment

Developed a great verbal communication skill by communicating between co-workers and managers by always being an active listener or giving out clear instructions