Christian Canzanella

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Maintained a clean and organized dining environment, ensuring a positive experience for guests.

• Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
• Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
• Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
• Contributed to a positive work culture by consistently demonstrating teamwork attitude and commitment to high-quality service.
• Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled cash transactions accurately, maintaining accountability for daily register balances.
• Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
• Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
• Collaborated with team members to deliver timely and accurate orders during peak hours.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.