Christian Castro
Urdaneta City
Summary
Adept at time management and exceptional customer service, I boosted team productivity at Cabalen Restaurant through efficient workflow implementation. My experience spans from barista to assistant manager, notably enhancing guest satisfaction and team dynamics. Skilled in POS systems and fostering positive environments, I excel in fast-paced settings, always prioritizing quality and efficiency.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Barista
Twelve Squares Cafe
05.2022 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Food and Beverage Attendant
The House Businees Lounge by Aspire
02.2023 - 02.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Sushi Maker
Sushi Hub
02.2022 - 04.2022
- Managed high-volume orders during peak times, maintaining timely service without compromising quality.
- Mentored junior sushi makers in traditional techniques and presentation skills, fostering team growth and development.
- Maintained a clean and organized workstation, ensuring compliance with food safety standards.
- Ensured proper storage of raw fish and seafood ingredients to maintain optimal freshness and taste.
Assisstant Manager
Mang Mac's Restaurant
04.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales and Cost Supervisor
Cabalen Restaurant
04.2018 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
CERTIFICATE III, DIPLOMA AND ADVANCE DIPLOMA - TRAVEL AND TOURISM
SYDNEY BUSINESS AND TRAVEL ACADEMY
Sydney, NSW02-2025
Bachelor of Science - Tourism And Hospitality Management
WCC AERONAUTICAL AND TECHNOLOGICAL COLLEGE
BINALONAN, PANGASINAN08-2017
High School Diploma -
INTERNATIONAL COLLEGES FOR EXCELLENCE, INC.
URDANETA CITY, PANGASINAN03-2013
Elementary Diploma -
INTERNATIONAL COLLEGES FOR EXCELLENCE, INC.
URDANETA CITY, PANGASINAN04-2008
Skills
- Time management
- Product upselling
- Attention to detail
- Team player
- Opening and closing duties
- Exceptional customer service
- POS systems
- Menu memorization
- Hospitality service expertise
- Goal setting
- Documentation and reporting
- Shift scheduling
Timeline
Food and Beverage Attendant
The House Businees Lounge by Aspire
02.2023 - 02.2024
Barista
Twelve Squares Cafe
05.2022 - 03.2025
Sushi Maker
Sushi Hub
02.2022 - 04.2022
Assisstant Manager
Mang Mac's Restaurant
04.2019 - 12.2021
Sales and Cost Supervisor
Cabalen Restaurant
04.2018 - 12.2018
CERTIFICATE III, DIPLOMA AND ADVANCE DIPLOMA - TRAVEL AND TOURISM
SYDNEY BUSINESS AND TRAVEL ACADEMY
Bachelor of Science - Tourism And Hospitality Management
WCC AERONAUTICAL AND TECHNOLOGICAL COLLEGE
High School Diploma -
INTERNATIONAL COLLEGES FOR EXCELLENCE, INC.
Elementary Diploma -
INTERNATIONAL COLLEGES FOR EXCELLENCE, INC.
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