Christian Connolly
Summary
An accomplished, enthusiastic, with considerable experience in a variety of settings. Proven ability to communicate with all types of customers, listen and respond attentively to their needs whilst also meeting business outcomes. Highly organised with strong administration skills, able to respond capably to a high volume of work and interactions. Seeking an opportunity to work on a part/full-time basis, continuing to further my skills and grow within an organisation.
Overview
21
21
years of professional experience
Work History
Pest Control Technician
Hooke Pest Control
02.2023 - 05.2024
- Conducted comprehensive inspections of residential, commercial, and industrial properties to identify pest infestations and assess damage levels
- Developed and implemented customized pest management plans to effectively control and eliminate pests
- Applied pesticides and set traps in accordance with safety regulations and manufacturer guidelines
- Advised clients on preventive measures to reduce the risk of future infestations
- Maintained accurate records of treatments, service reports, and follow-up visits
- Handled customer inquiries and complaints with professionalism and provided solutions to pest-related issues
- Utilized advanced pest control software to manage scheduling, inventory, and customer information
- Collaborated with team members to ensure high standards of service delivery and compliance with health and safety regulations
- Achieved a significant reduction in pest infestations through effective and innovative pest control strategies
- Received multiple commendations from clients for outstanding customer service and successful pest management
- Developed and led training sessions for new and existing staff, enhancing team proficiency and service quality
- Consistently exceeded targets for customer satisfaction and pest control effectiveness.
Administration Officer - full-time
City of Yarra
06.2014 - 12.2022
- Collect rates from residents and businesses to help fund the delivery of community infrastructure
- Answering inbound calls, providing high-quality customer service
- Processing applications, orders, and transactions
- Operating a multitude of complex computer systems
- Determine customers' needs and providing a product/solution
- Follow up of phone/fax/email/web chat enquiries
- Technical assistance
- Floor walking and call escalations
- Acquired an opportunity in Revenue Services
- Promotion to Senior agent
- Passing Quality Assurance assessments.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Contact Centre Agent - full-time
Salmat
02.2009 - 06.2014
- Answering inbound calls, providing high-quality customer service
- Operating a multitude of complex computer systems used on each campaign
- Retention and cancellation
- Determine customers' needs and providing a product/solution
- Outbound sales calls to customers
- Processing orders and transactions for customers
- Follow up of phone/fax/email/web chat enquiries
- Technical assistance
- Floor walking and call escalations
- Promotion to Senior agent
- Meeting KPIs on a consistent basis
- Passing Quality Assurance assessments.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Trade Assistant - ft & pt
Aspen Carpentry
01.2005 - 01.2009
- General housekeeping duties
- Labouring.
Sales Assistant - part-time
JB-Hifi
01.2007 - 01.2008
- Determine customer's needs and providing a product
- Sorting and arranging stock
- Receiving and returning incoming calls from customers
- Sales of products
- Processing orders and transactions for customers
- Consistently meeting sales targets.
Produce assistant - part-time
Woolworths
01.2003 - 01.2005
- Assuring fresh produce readily available for purchase
- Determine customer's needs and providing a product
- Preparation of all equipment and stock to ensure reliability and efficiency
- Sales of Produce
- General housekeeping duties.
Education
General Pest Management Certificate -
MPL Training
01.2024
Certificate 2 in Electrotechnology -
Melbourne Polytechnic
01.2022
Construction induction training (white card) -
Melbourne Polytechnic
01.2022
First Aid Level 3 -
Melbourne Polytechnic
01.2022
Full Manual Driver's license -
Melbourne Polytechnic
01.2022
Skills
- Learning Agility
- High Work Ethic
- Team Focus
- Customer Focused
- Communicative Ability
- Solutions Driven
- Chemicals handling
- Safety Protocols
- Clean Driving Record
- Data Entry
- Communicative and articulate
- Conflict Mediation
- Chemical application experience
- Strong math skills
- Equipment Troubleshooting
- Adaptable
References
- Evan Heller – Hooke Pest Control – Leader – 0419 303 094
- Casey Pridham - City of Yarra - Colleague - 0404 567 540
Timeline
Pest Control Technician
Hooke Pest Control
02.2023 - 05.2024
Administration Officer - full-time
City of Yarra
06.2014 - 12.2022
Contact Centre Agent - full-time
Salmat
02.2009 - 06.2014
Sales Assistant - part-time
JB-Hifi
01.2007 - 01.2008
Trade Assistant - ft & pt
Aspen Carpentry
01.2005 - 01.2009
Produce assistant - part-time
Woolworths
01.2003 - 01.2005
General Pest Management Certificate -
MPL Training
Certificate 2 in Electrotechnology -
Melbourne Polytechnic
Construction induction training (white card) -
Melbourne Polytechnic
First Aid Level 3 -
Melbourne Polytechnic
Full Manual Driver's license -
Melbourne Polytechnic