Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Christian Dertadian

Forestville,NSW

Summary

Recently graduated Bachelor of Applied Finance student at Macquarie University with strong academic results and practical customer service experience. Proven ability to manage fast-paced operational tasks, resolve problems under pressure, and contribute to team success. Motivated to apply analytical and interpersonal skills in a graduate finance role.

Overview

6
6
years of professional experience

Work History

Parts and Administration Officer

Wyvern Smash Repairs
Artarmon, NSW
08.2024 - Current
  • Managed office correspondence and maintained organized filing systems.
  • Assisted in preparing client invoices and processing payments.
  • Implemented office procedures to enhance operational efficiency.
  • Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Generated and sent customer invoices, submitted payments and updates accounts.

Call Centre Operator

Manly Warringah cabs
02.2022 - 08.2024
  • Acted as a key liaison between customers, drivers, and administrative teams, handling 100+ daily bookings and queries.
  • Resolved scheduling conflicts in real-time, ensuring minimal delays and positive service experiences during peak periods.
  • Submitted and processed account bookings for major clients including NRMA, IAG, and Department of Veterans' Affairs, ensuring accurate record-keeping.
  • Adapted to system outages and urgent bookings by implementing temporary solutions and coordinating cross-functional communication.

Sales Assistant

Gifts N News
01.2020 - 08.2024
  • Delivered high-quality frontline customer service in a retail setting, managing transactions and assisting with product enquiries.
  • Managed daily cash float and performed store opening/closing duties independently, maintaining accuracy and accountability.
  • Trained and supervised new team members, supporting their onboarding and day-to-day performance.
  • Reorganised product displays and implemented layout changes to streamline customer flow and reduce wait times during peak trading hours.

Education

Bachelor Of Applied Finance -

Macquarie University
NSW, Australia
06.2025

High School Diploma -

Galstaun College
Sydney, NSW
09-2022

Skills

  • Microsoft Excel
  • Powerpoint
  • Word
  • Translating client needs into actionable solutions
  • Collaborative problem-solving
  • Accurate handling of account data and service documentation
  • Maintaining professionalism during client escalations

Websites

Languages

  • English, native
  • Armenian, advanced

Timeline

Parts and Administration Officer

Wyvern Smash Repairs
08.2024 - Current

Call Centre Operator

Manly Warringah cabs
02.2022 - 08.2024

Sales Assistant

Gifts N News
01.2020 - 08.2024

Bachelor Of Applied Finance -

Macquarie University

High School Diploma -

Galstaun College

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Christian Dertadian