Christian Dertadian
Forestville,NSW
Summary
Recently graduated Bachelor of Applied Finance student at Macquarie University with strong academic results and practical customer service experience. Proven ability to manage fast-paced operational tasks, resolve problems under pressure, and contribute to team success. Motivated to apply analytical and interpersonal skills in a graduate finance role.
Overview
6
6
years of professional experience
Work History
Parts and Administration Officer
Wyvern Smash Repairs
Artarmon, NSW
08.2024 - Current
- Managed office correspondence and maintained organized filing systems.
- Assisted in preparing client invoices and processing payments.
- Implemented office procedures to enhance operational efficiency.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Generated and sent customer invoices, submitted payments and updates accounts.
Call Centre Operator
Manly Warringah cabs
02.2022 - 08.2024
- Acted as a key liaison between customers, drivers, and administrative teams, handling 100+ daily bookings and queries.
- Resolved scheduling conflicts in real-time, ensuring minimal delays and positive service experiences during peak periods.
- Submitted and processed account bookings for major clients including NRMA, IAG, and Department of Veterans' Affairs, ensuring accurate record-keeping.
- Adapted to system outages and urgent bookings by implementing temporary solutions and coordinating cross-functional communication.
Sales Assistant
Gifts N News
01.2020 - 08.2024
- Delivered high-quality frontline customer service in a retail setting, managing transactions and assisting with product enquiries.
- Managed daily cash float and performed store opening/closing duties independently, maintaining accuracy and accountability.
- Trained and supervised new team members, supporting their onboarding and day-to-day performance.
- Reorganised product displays and implemented layout changes to streamline customer flow and reduce wait times during peak trading hours.
Education
Bachelor Of Applied Finance -
Macquarie University
NSW, Australia06.2025
High School Diploma -
Galstaun College
Sydney, NSW09-2022
Skills
- Microsoft Excel
- Powerpoint
- Word
- Translating client needs into actionable solutions
- Collaborative problem-solving
- Accurate handling of account data and service documentation
- Maintaining professionalism during client escalations
Languages
- English, native
- Armenian, advanced
Timeline
Parts and Administration Officer
Wyvern Smash Repairs
08.2024 - Current
Call Centre Operator
Manly Warringah cabs
02.2022 - 08.2024
Sales Assistant
Gifts N News
01.2020 - 08.2024
Bachelor Of Applied Finance -
Macquarie University
High School Diploma -
Galstaun College
Similar Profiles
Keira-Shae SewaltKeira-Shae Sewalt
Receptionist, Accounts Clerk at Thompson and Robinson Smash RepairsReceptionist, Accounts Clerk at Thompson and Robinson Smash Repairs
Adam DeanAdam Dean
Panel beater/Technician Specialist at Barry James Smash RepairsPanel beater/Technician Specialist at Barry James Smash Repairs
Abdulkarim HabraAbdulkarim Habra
Auto Body Repair at Marbo Smash RepairsAuto Body Repair at Marbo Smash Repairs
Anna HowardAnna Howard
Manager at Jump Swim School, PyrmontManager at Jump Swim School, Pyrmont
TENZIN YANGKYITENZIN YANGKYI
Department Lead at Harris Farm MarketDepartment Lead at Harris Farm Market