Christian Don-Rukantha
Northbridge,NSW
Summary
Experienced account management professional with strong track record in client relations, strategic planning, and revenue growth. Known for fostering team collaboration and achieving results, adaptable to changing business needs. Skilled in relationship building, negotiation, and project management. Recognized for reliability, effective communication, and problem-solving abilities. Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Workforce Health Assessors (WHA)
06.2024 - Current
- Manage a national portfolio of 25 key B2B accounts, overseeing $5 million in annual revenue while driving client satisfaction, strategic growth, and operational efficiency.
Grow portfolio revenue by 10% and 15% in the past two consecutive quarters, consistently meeting and exceeding revenue and account expansion targets.
Maintain a 100% client retention rate since commencement, ensuring long-term partnerships through proactive engagement, tailored solutions, and exceptional service delivery.
Ensure service compliance and completion rates align with SLAs by streamlining processes for medical assessments, reports, and operational deliverables.
Build and maintain strong relationships with vendors, stakeholders, and medical practitioners, optimizing sales performance and fostering mutually beneficial partnerships.
Conduct in-depth market analysis to identify prospective clients, anticipate industry trends, and refine national account strategies for sustained competitive advantage.
Leverage data-driven insights to enhance account performance, delivering customized solutions that align with client needs, compliance requirements, and business objectives.
Lead cross-functional collaboration to develop innovative solutions, addressing client challenges and ensuring seamless service delivery across nationwide accounts.
Account Manager
JB Hi-Fi Business
01.2023 - 06.2024
- Managed a portfolio of 10 key accounts and numerous other accounts, driving client satisfaction and revenue growth through exceptional service delivery and proactive account management strategies.
- Achieved monthly sales targets of $1 million while maintaining an average margin rate of 15%, ensuring consistent revenue growth and profitability.
- Developed and implemented strategic plans to increase customer retention and engagement, achieving an account retention rate of 88% by identifying and maximising new business opportunities.
- Conducted comprehensive market analyses to identify prospective clients, anticipate emerging market demands, and adapt strategies to maintain a competitive advantage.
- Maintained a weekly KPI of five client meetings, cultivating strong relationships with vendors and stakeholders to optimise sales performance and foster mutually beneficial partnerships.
- Utilised data-driven insights to enhance account performance, delivering customised solutions tailored to specific client needs and objectives.
Led cross-functional collaboration to design and implement innovative technology solutions, addressing complex client challenges and market dynamics. - Monitored industry trends and customer behaviour to inform strategic decision-making and refine account management frameworks, ensuring alignment with organisational goals.
Key Account Manager
Quad Services
07.2021 - 11.2022
- Managed a portfolio of 18 key accounts worth $3 million, ensuring high levels of client satisfaction and retention through personalised Service and proactive account management
- Achieved quarterly growth targets of 10% by identifying and capitalising on upselling and cross-selling opportunities, driving revenue expansion within existing accounts.
- Developed and implemented strategic account plans, using market insights to secure new business and strengthen the company's position in the cleaning and building services sector.
- Oversaw financial performance across client sites, working with stakeholders to address budget concerns, optimise operational efficiency, and ensure profitability.
- Built and nurtured C-level relationships, driving growth and strategic initiatives for a leading APAC cleaning and security provider.
- Led account planning efforts to identify untapped market segments, creating tailored solutions that expanded the client portfolio and increased revenue.
- Stayed up to date with industry trends, adjusting strategies to seize emerging market opportunities and enhance overall client value.
Implemented data-driven solutions to address profitability challenges, ensuring the delivery of high-quality services and operational excellence.
Recruitment Consultant
Robert Walters
09.2019 - 07.2021
- Managed end-to-end recruitment processes for permanent and contract roles across Sydney, specialising in Cyber Security, DevOps, Infrastructure Engineering, and Help/Service Desk.
- Conducted 40 candidate calls, 3 client meetings, and 25 cold sales calls weekly, ensuring a consistent pipeline of talent and driving business development.
- Successfully placed an average of 3 candidates per month, consistently meeting recruitment targets while maintaining high service standards.
- Built and maintained strong client and candidate relationships, tailoring recruitment strategies to meet the specific needs of industries such as Banking, FMCG, Retail, Telco, Energy, and Government.
- Demonstrated exceptional negotiation skills, driving successful placements, repeat business, and establishing rapport and trust with both clients and candidates.
- Delivered comprehensive recruitment solutions, overseeing sourcing, interviewing, negotiating offers, and ensuring smooth onboarding, while consistently achieving sales KPIs.
Business Development Manager
Quantum Sphere
03.2016 - 07.2019
- Drove sales growth for a market-leading distributor of tier-one branded AV and IT hardware solutions in a B2B environment, effectively managing a diverse portfolio of clients
- Cultivated and maintained strong relationships with both existing and new clients, consistently identifying opportunities for account expansion and driving overall business growth
- Delivered tailored sales presentations and product proposals, highlighting the unique value of AV and IT solutions and aligning them with client needs, ensuring a high conversion rate
- Provided expert technical guidance to clients, helping them navigate complex product selections and providing tailored solutions to meet their specific business requirements
- Identified and capitalised on upselling and cross-selling opportunities within existing accounts, consistently exceeding sales targets and contributing to substantial revenue growth
- Actively pursued new business opportunities, identifying untapped markets and building relationships with potential clients to expand the company's reach and increase market share
- Collaborated closely with management to deliver accurate sales forecasts and progress reports, using data-driven insights to inform decision-making and align sales strategies with company objectives
- Represented Quantum Sphere's full range of products, including exclusive Q-Tee branded items, ensuring clients received innovative, high-quality AV solutions tailored to their needs
Sales Agent
Van Eyk Marketing Solutions
08.2014 - 01.2016
- Executed door-to-door sales campaigns, promoting Telstra and Australia Power and Gas products and services to residential customers, utilising persuasive sales techniques
- Consistently achieved sales KPIs, managing leads efficiently to meet targets and deadlines
- Delivered expert technical advice on products and services, ensuring customers' needs were met with tailored solutions
- Identified new business opportunities to expand the customer base and enhance long-term client relationships
Education
Bachelor in International Studies - International Business
Macquarie University
Sydney, NSW11-2016
High School Diploma -
Redfield College
Sydney12-2011
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
- Cross-functional collaboration
- Sales lifecycle management
- Account management
- Revenue generation
- CRM software proficiency
- Consultative selling
- Territory management
- Lead generation
Timeline
Key Account Manager
Workforce Health Assessors (WHA)
06.2024 - Current
Account Manager
JB Hi-Fi Business
01.2023 - 06.2024
Key Account Manager
Quad Services
07.2021 - 11.2022
Recruitment Consultant
Robert Walters
09.2019 - 07.2021
Business Development Manager
Quantum Sphere
03.2016 - 07.2019
Sales Agent
Van Eyk Marketing Solutions
08.2014 - 01.2016
Bachelor in International Studies - International Business
Macquarie University
High School Diploma -
Redfield College
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