Christian Fidelis
Morley,WA
Summary
Knowledgeable Customer Service Consultant adept at working with clients and utilising product knowledge. Successful at sales, and creating and maintaining individual interpersonal relationships with customers. Extensive knowledge of Australian Privacy Laws, and the ability to implement such. Offering more than three years of experience and the desire to contribute to team, customer and business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Consultant
WFI Insurance
07.2022 - Current
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
- Streamlined communication between clients and internal teams, resulting in improved project completion rates.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
- Implemented new client onboarding processes, ensuring a seamless transition and positive initial experience.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
Sales Representative
Ritello WA
02.2022 - 07.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favourable pricing for clients.
Dockhand
Toll Group
10.2021 - 02.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
Security Officer
Various (Integrated, Wilson, MSS, Vault)
12.2020 - 11.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
General Labourer
CASM Construction
01.2019 - 12.2020
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Enhanced project efficiency by diligently following architectural plans and specifications for bricklaying tasks.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Waiter
Belvoir Homestead
07.2018 - 01.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
High School Diploma -
Ellenbrook Christian College
Perth, WA12.2017
Skills
- Payment Processing Knowledge
- Intuit Software Systems Proficiency
- Product and Service Knowledge
- Analyzing Data
- Risk Mitigation
- Account Management
- Data Management
- Representative Experience
Certification
ANZIIF Tier 2 General Insurance Compliance - General and Personal Advice
Level E Underwriting Certificates (IAG internal)
Security Officer and Crowd Controller License
First Aid Certification
High School Diploma
Timeline
Client Service Consultant
WFI Insurance
07.2022 - Current
Sales Representative
Ritello WA
02.2022 - 07.2022
Dockhand
Toll Group
10.2021 - 02.2022
Security Officer
Various (Integrated, Wilson, MSS, Vault)
12.2020 - 11.2021
General Labourer
CASM Construction
01.2019 - 12.2020
Waiter
Belvoir Homestead
07.2018 - 01.2019
High School Diploma -
Ellenbrook Christian College
ANZIIF Tier 2 General Insurance Compliance - General and Personal Advice
Level E Underwriting Certificates (IAG internal)
Security Officer and Crowd Controller License
First Aid Certification
High School Diploma
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