Christian Frank

• Adhered strictly to data protection guidelines
• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
• Provided empathetic assistance to distressed customers.
• Built rapport with clients.

• Contacting warm leads
• Booking Meetings with Business Development Managers
• Data limitations
  

• Ensuring KPI's have been achieved
• Roster management.
• Training team members on new phone and internet products
• Technical troubleshooting
• Customer engagement and complaints management
• Delegating tasks and sales targets for team members
• Maintaining stock and inventory management
• Administration work (email, sales reports, training modules, one to one meetings)
• Conducting Interviews

• Opening and closing the store
• Team management
• Training of team members
• Delegating tasks to team members
• Maintain stores cleanliness and presentation
• Ordering stock / inventory management
• Conflict management

• Closing of store
• Creating training procedures for new hires
• Responsibility of kitchen / store cleanliness and presentation
• Responsibility of cooking burgers, fries and food preparation
• Food safety
• Work safety (making sure all crew members have a safe and enjoyable working environment)
• Key Performance Indicator (KPI) targets maintained
• Face to Face customer service
• Handling customer complaints
• Delegation of kitchen responsibilities during the night shift

• Assisted the junior networker with the setup of the Cisco connection
• Assess customer issue cases

Key Learnings:
how to manage tickets
how servers are made and Updated