Summary
Overview
Work History
Education
Skills
Projects
References
Timeline
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Christian Goodwin

Lakelands,NSW

Summary

Dynamic Technical Specialist with a proven track record at Apple, specializing in technical troubleshooting and enhancing customer experiences. Expert in hardware/software updates and adept in problem-solving, consistently achieving high satisfaction scores. Currently expanding skills in JavaScript, React, and SQL to further align with cutting-edge technological demands.

Overview

6
6
years of professional experience

Work History

Technical Specialist

Apple
08.2021 - Current
  • Troubleshoot and resolve technical issues for customers, enhancing user experiences with Apple products and third-party software
  • Deliver personalized solutions, leveraging deep knowledge of technology and customer needs
  • Collaborate with team members in a fast-paced environment to achieve service and sales goals
  • Stay updated on emerging technologies and tools to provide up-to-date support

Support Worker

MediTech Staffing
12.2020 - 12.2021
  • Fostered empathy and problem-solving by addressing the complex and individual needs of clients, skills transferable to user-centered software development

Specialist

Apple
02.2021 - 08.2021
  • Guided customers in discovering and utilizing Apple products effectively to meet their needs
  • Achieved high customer satisfaction scores through tailored consultations and problem resolution
  • Built technical proficiency in Apple’s ecosystem, enhancing the team’s overall performance

Advertising Manager

Modern Group Newcastle
06.2019 - 04.2020
  • Developed and executed client-facing strategies, utilizing technical insights to support customer needs and deliver solutions

Education

Post Graduate Diploma - Information Technologies

University of Newcastle
12.2024

Bachelor - Psychological Science

University of Newcastle
01.2021

Skills

  • JavaScript - Learning
  • React - Learning
  • SQL - Learning
  • Hardware and software updates
  • Technical support
  • Operating systems
  • Technical Troubleshooting & Diagnostics
  • Problem-Solving & Critical Thinking
  • Team Collaboration & Leadership
  • Customer Experience Optimization
  • Agile Methodologies

Projects

Pet projects in development 

- Tax calculator

- Tower of Hanoi - TBA

- Full stack social media site - TBA

References

Available on request 

Timeline

Technical Specialist

Apple
08.2021 - Current

Specialist

Apple
02.2021 - 08.2021

Support Worker

MediTech Staffing
12.2020 - 12.2021

Advertising Manager

Modern Group Newcastle
06.2019 - 04.2020

Post Graduate Diploma - Information Technologies

University of Newcastle

Bachelor - Psychological Science

University of Newcastle

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Christian Goodwin