Christian Kemp

• Trained and signed off on multiple areas including;

Ramp Tug, Cargo Door Operations, Belt Loader,

Potable Water Truck, Receipt and Dispatch, Towmotor

Operations (Pushback+Towing)

• Transferred luggage from aircraft to the correct collection belt safely using ramp tugs and other transportation equipment.
• Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Consistently maintained professional appearance and demeaner in accordance with company policies and standards.
• Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
• Conducted marshalling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Operated pushback tugs to safely and efficiently pushback aircraft from bay to taxiway.
• Achieved my Aeronautical Radio Operator Certificate and ELP through CASA

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Maintained current knowledge of all team position requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Mentored junior employees to improve performance, food safety and customer service.
• Taught new team members correct procedures for all areas of operations.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and provided back up for customer service managers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests for products, services and company information.