Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Patrulovski

Bexley

Summary

I am a dedicated and driven individual with over a decade of extensive experience in delivering exceptional customer service. Throughout my journey, I've honed invaluable skills like patience, active listening, articulate communication, and efficient time management. In my recent role as a Global Forwarding Coordinator, I engaged with clients, managed quotations, coordinated deliveries for clients and third-party logistics partners, and facilitated seamless communication with Transport Carriers to swiftly resolve any arising issues. Proficient in Citrix, Cargo Wise (EDI), Microsoft Word, Outlook, Excel, and PowerPoint, I execute tasks with meticulous attention to detail, ensuring a consistently high level of accuracy. My forte lies not only in technical proficiency but also in possessing outstanding interpersonal and communication skills. I thrive both independently and collaboratively within a team, adeptly following directions while contributing innovative ideas when required. I am actively pursuing a new opportunity that will fuel my professional growth. Eager to expand my skill set further, I am enthusiastic about the chance to contribute my expertise to a new role and drive success within a dynamic environment.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

15
15
years of professional experience

Work History

Associate Global Forwarding Agent (Exports)

C.H. ROBINSON
- Current
  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc
  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
  • Provide reporting and documentation support to internal and external customers

Global Forwarding Coordinator

C.H. ROBINSON
09.2021 - 01.2023
  • Support carriers and third parties by addressing inquiries and resolving issues
  • Track the clearance status of cargo
  • Coordinate client and third-party logistics providers' delivery schedules
  • Compile reports and collect documentation to assist global forwarding teams, maintaining the integrity of customer data
  • Uphold compliance with customer standard operation procedures, government regulations, and C.H
  • Robinson company standards

Cargo Sales & Analytics

AGS
03.2021 - 08.2021
  • Developing and maintaining strong business relationships with new and existing customers
  • Effectively exceed the financial budget requirements and Sales KPI's
  • Provide timely, accurate and competitive pricing on all customer quote requests while striving to maintain maximum profit margins
  • Ensure that regular up-to-date information on customers, airlines, shipping lines, agents, rate information, up-to-date customer list and target list are maintained and disseminated
  • To ensure that all operators, sales and branch managers have this information on a regular or as needed basis

Customer Service and Operations Officer

Wexco Aviation Services
11.2017 - 03.2021
  • Interacting with internal offices and overseas agents/suppliers with a high level of professionalism and establishing a positive rapport
  • Collating and providing quotations to clients directly
  • Process cargo reservations and bookings
  • Ensure that customer interactions are handled in accordance with established procedures and service standards
  • Liaise with airline and GHA to resolve service problems and following up to ensure resolution
  • Utilizing reporting functions
  • Overseeing transit of all shipments from origin to delivery
  • Managing customer service accounts
  • Acting as point of contact for several customer service accounts
  • Managing firm’s resources and ensuring timely delivery of requested services

Credit Card Fraud Officer

Westpac Group
11.2014 - 05.2017
  • Pinpoint and avoid fraudulent credit card activities
  • Confirm the billing information of the client by calling the banks, the credit card companies and other financial institutions
  • Responsible for closing fraudulent accounts and blacklisting the corresponding addresses
  • Reviewing credit card transactions
  • Providing excellent customer service
  • Lodging fraud cases
  • Winning Operations Services Award 2015

IT Assistant – Engineering Team

CargoWise
01.2010 - 11.2014
  • Programing and updating software
  • Install, operate, and maintain computer networks and communication systems
  • Helpdesk Assistance including answering calls and e-mails regarding the computer network or communications systems
  • Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users
  • Responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure

Education

Certificate III - Information Processes and Technology

TAFE
01.2013

Certificate II - Business

TAFE
01.2013

High School Certificate - undefined

Marist College Kogarah
01.2013

Skills

  • Excellent interpersonal and communication skills
  • Time management
  • Strong presentation & analytical skills
  • Establishing Good relationships with Clients
  • Leadership
  • Attention to detail
  • Patience
  • Microsoft office
  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building

Timeline

Global Forwarding Coordinator

C.H. ROBINSON
09.2021 - 01.2023

Cargo Sales & Analytics

AGS
03.2021 - 08.2021

Customer Service and Operations Officer

Wexco Aviation Services
11.2017 - 03.2021

Credit Card Fraud Officer

Westpac Group
11.2014 - 05.2017

IT Assistant – Engineering Team

CargoWise
01.2010 - 11.2014

Associate Global Forwarding Agent (Exports)

C.H. ROBINSON
- Current

Certificate II - Business

TAFE

High School Certificate - undefined

Marist College Kogarah

Certificate III - Information Processes and Technology

TAFE
Christian Patrulovski