Christian Rubio
Sydney,NSW
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
9
9
years of professional experience
Work History
G&C Service Executive
Aon Australia
10.2021 - Current
- Management of a diverse portfolio of clients
- Contribute to the growth of the Global & Corporate portfolio
- Proactive management of administrative responsibilities of the portfolio through accurate, efficient and timely responses to day to day queries and policy documentation
- Management of key stakeholder relationships and enhancing the client experience
- Working closely with colleagues and senior management to develop client-servicing solutions
- Being part of prospecting and winning accounts and managing own portfolio of clients
- Identify revenue enhancement opportunities within a designated portfolio
- Keep clients informed of emerging trends, market updates, and new products managing your own portfolio of clients
- Identify revenue enhancement opportunities within a designated portfolio
- Keep clients informed of emerging trends, market updates, and new products.
Client Executive
Aon Colombia
01.2017 - 03.2019
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services while maintaining high levels of satisfaction.
- Enhanced client relationships by identifying their needs and providing tailored solutions.
- Achieved significant cost savings through diligent contract negotiations with vendors while maintaining quality standards.
- Make a financial and technical analysis of each subcontractor of the customer who plans to be included in the risk mitigation program
- Developed comprehensive account plans to optimize resources and drive successful outcomes for both clients and the organization.
- Coordinate with different insurance companies, the policy binding for each policy of risk mitigation program
- Monitor and assist clients in the claims notification and resolution process
- Generate renewal reports, claims experience, statements of accounts
- Provide clients with funding and finance options when required
- Carry out the control and monitoring of the credit lines portfolio
- Led cross-functional teams to develop innovative strategies, driving business growth and profitability.
Account Executive
Marsh & McLennan Companies
01.2015 - 01.2017
- Provide general insurance advice to several clients of the retail and commodities industries
- Support national team with administration duties
- Prepare strategy and renewal meeting.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Education
Tier 1 Insurance Broking
LMI College
Sydney, NSW08.2023
Bachelor of Industrial Engineering
University of San Agustin
Colombia01.2018
Comprehensive Risk Management in Insurance
SENA
Colombia01.2011
Skills
- Tier 1 Diploma qualification
- Solid general insurance experience
- Drive to deliver exceptional client service with a collaborative approach to working as part of a team
- Experience supporting senior team members with large corporates and able to take responsibility for managing own portfolio of clients
- Strategic thinker with outstanding communication and presentation skills
- Strong Work Ethic
- Attention to Detail
- Customer Relationship Management
- Data Processing
- Workflow Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
G&C Service Executive
Aon Australia
10.2021 - Current
Client Executive
Aon Colombia
01.2017 - 03.2019
Account Executive
Marsh & McLennan Companies
01.2015 - 01.2017
Tier 1 Insurance Broking
LMI College
Bachelor of Industrial Engineering
University of San Agustin
Comprehensive Risk Management in Insurance
SENA
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