Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
Work History
Availability Leader
Big W Robina
Robina, Australia
01.2023 - Current
Successfully manage a stock replenishment team, inventory routine team, and a back of house warehouse for a store turning over $24 million in sales in the last six months
Manage a national delivery hub
Identified team weak points and implemented corrective actions to resolve concerns.
Roster and manage a seven-day working team through budget rostering
Implemented successful and efficient day to day processes and routines to achieve business KPI's
Trained new team members in the role and also upskilled established team members for further responsibilities
Created a happy but hard-working team culture in a fast-paced retail environment
Maintained a safe, clean, and efficient warehouse to ensure stock turnover daily
Maintained high standards of stock replenishment through consistent ordering for customer needs.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Merchandising Leader
Big W Pacific Fair
Pacific Fair, Australia
02.2022 - 01.2023
Maintained visual merchandising standards across all inspiration and display zones in store
Executed and maintained store processes in terms of price changes, and signage updates
Implemented and maintained updated planograms throughout the store
Managed the fashion and merchandising teams to ensure all tasks and responsibilities are completed efficiently, and to a high standard
Organized and implemented all change of season, and promotional transitions through the store
Completed weekly rostering for multiple areas in store to align with store budgeting.
Mentored junior team members, providing guidance on best practices in merchandising and visual presentation.
Improved store aesthetics through regular maintenance of displays, signage, and fixtures, ensuring a visually appealing shopping environment.
Secondment Department Manager
Big W Pacific Fair
Pacific Fair, Australia
11.2020 - 05.2021
Managed a small team in the department of Toys, Technology, and Nursery during the Christmas and holiday period
Managed rosters and staff skills to optimise work performance
Worked in a team environment with the other management staff to create a positive and successful work environment
Achieved high customer service skills through problem-solving customer queries, complaints, and events
Managed rostering to ensure store costing was under budget to increase profits
Worked at an efficient and high level to optimise team performance of store layout and stock replenishment
Constructed and implemented store planograms to optimise stock levels on display.
Business Development Executive
Coca-Cola Amatil Australia
Surfers Paradise, Australia
05.2018 - 10.2019
Managed the Gold Coast precinct area of Surfers Paradise for Immediate Consumption
Worked daily on increasing sales of Coca-Cola Amatil products through a client base encompassing 200 clients
Maintained growth of sales in the area for the final six months with the company
Trained new employees on process and routines to create a stronger sales team in the area.
Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Increased client base by identifying and pursuing new business opportunities through market research and networking.
Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
Men's Basketball Operations Manager
Southern Illinois University Edwardsville
Edwardsville, USA
07.2014 - 07.2015
Arranged all team travel for players and staff
Organised all team meetings with coaches, academic staff, and players
Scheduled practice times for home and away venues
Organised transportation details for scouting and recruitment trips for coaching staff
Organised and oversaw all team community activities
Assistant Camp Director for out of season basketball camps for players of all age groups
Worked closely with neighbouring school departments to optimise players classroom learnings and study hall success
Organised and broke down game film for scouting and film review sessions with players and coaches.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Masters in Sports Exercise and Behaviour -
Southern Illinois University Edwardsville, USA
05.2015
General Education -
Missouri Southern State University, USA
05.2013
Skills
Leadership
People Management
Interpersonal Skills
Teamwork
Motivating Teams
Communication
Continuous improvements
Coaching abilities
Recruitment and hiring
Problem-Solving
Organization Skills
Time Management
Competitiveness
Confidence
Handle Adversity
Awards
Australian Basketball Representative years 2007,2008,2009,2012
Australian Institute of Sport scholarship holder for basketball 2006-2009
Member of the 19 and under Australian Basketball team to finish fourth at Junior World Championship 2009
References
Mathew Fry, Big W Robina, Store Manager, 0404-688-639
Michael Mikits, Former CEO of Mail Plus Couriers, 0428-224-516
Mick Conlon, ASM Metal Building Products, Group General Manager and CEO, 0420-403-742