CHRISTIAN STEFANI
Sydney,Australia
Summary
Dynamic professional with a proven track record in relationship management and product knowledge at Westpac Banking Corporation. Demonstrated excellence in enhancing customer retention and consistently exceeding sales goals through strong communication and interpersonal skills. Proficient in MS Office and adept at customer needs assessment, achieving significant results in both sales and customer service. Committed to leveraging these skills to achieve impactful outcomes in future endeavors.
Overview
8
8
years of professional experience
Work History
Sales Associate
Tarocash
Homebush Sydney, NSW
08.2024 - Current
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Maintained records related to sales for store management.
- Analysed sales data to identify trends and adjust sales strategies accordingly.
- Attended weekly team meetings to review performance goals and objectives.
Personal Banking Advisor
Westpac Banking Corporation
Sydney, Australia
02.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Enhanced customer retention by proactively addressing concerns and resolving issues in a timely manner
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs
- Assisted customers with loan applications, navigating the approval process and securing favourable terms for borrowers
- Fostered positive working environment through open communication channels among team members
Sales Representative
YD Australia
03.2023 - 03.2024
- Proactively reached out to both new and existing customers, articulating and emphasizing the key benefits of the products offered
- Conducted product demonstrations to showcase features, strategically aligning them with customer needs for a tailored and effective presentation
- Effectively presented a comprehensive array of products and services to both prospective and existing customers, adeptly addressing and fulfilling their specific needs
- Fostered and nurtured essential customer relationships, playing a pivotal role in driving increased sales
- Innovatively crafted and implemented personalized sales techniques, resulting in successful selling and upselling of services to both new and existing clients
- Meticulously executed daily recovery tasks to uphold cleanliness and orderliness, ensuring optimal productivity in the designated areas
MSC & Sales Representative
Club Lime
09.2021 - 08.2023
- Proficiently operated a telephone switchboard to disseminate information, record messages, and efficiently forward calls as needed
- Warmly greeted gym members and visitors, offering a friendly welcome, and provided precise information regarding available programs and activities
- Diligently cleaned and sterilized gym equipment at regular intervals during shifts, effectively reducing the presence of harmful bacteria
- Successfully scheduled appointments while diligently maintaining and updating appointment calendars
Sports Coach
Newington College
12.2020 - 01.2023
- Serve as a coach for youth football and basketball, imparting valuable knowledge and demonstrating new skills to the younger players
- Collaborated seamlessly with fellow coaches to foster a cohesive team environment, actively contributing to the creation of drills and thorough preparation for practices
- Fostered a positive and inclusive team culture, emphasizing sportsmanship and fair play
- Organized and managed team logistics for matches, ensuring a smooth and efficient game day experience
Shop Assistant
Concord Golf Club
01.2017 - 11.2021
- Contributed to the efficient operation of the pro-shop by actively engaging with customers, selling equipment, and facilitating member bookings for playing times
- Demonstrated strong interpersonal skills and product knowledge to enhance the overall customer experience
- Ensured the optimal functioning of the pro-shop by meticulously maintaining cleanliness, managing equipment upkeep, and actively participating in store closure procedures
- Played a key role in creating a well-organized and welcoming environment for customers
- Taking responsibility for the comprehensive maintenance of members' equipment, golf carts, and course facilities, ensuring their readiness for the unrestricted use of club members
Education
Bachelor of Business - Business
University of Technology Sydney
Ultimo, NSW07-2025
Higher School Certificate -
Newington College
Stanmore, NSW01.2020
Skills
- Customer Service
- Attention to detail
- Interpersonal skills
- Excellent communication Skills
- Relationship Management
- Customer Needs Assessment
- Teller experience
- Product & Service Sales
- MS Office
- Positive and professional
- Sales training
- Goal tracking
References
Available on request.
Timeline
Sales Associate
Tarocash
08.2024 - Current
Personal Banking Advisor
Westpac Banking Corporation
02.2024 - Current
Sales Representative
YD Australia
03.2023 - 03.2024
MSC & Sales Representative
Club Lime
09.2021 - 08.2023
Sports Coach
Newington College
12.2020 - 01.2023
Shop Assistant
Concord Golf Club
01.2017 - 11.2021
Bachelor of Business - Business
University of Technology Sydney
Higher School Certificate -
Newington College
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