Christian Thomas
Raceview,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in Marketing position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service/Marketing
CBJ Health Club
568 Kessels Rd Upper Mount Gravatt
01.2022 - Current
- Developed comprehensive reports on campaign performance, identifying key metrics for management review.
- Implemented targeted marketing strategies for increased sales conversion rates.
- Contributed to a positive team culture through active collaboration, idea sharing, and constructive feedback sessions.
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform strategic decisions within the department.
- Trained new hires on company policies, procedures, and best practices within the Marketing Customer Service department.
- Monitored customer feedback and provided valuable insights for marketing strategy adjustments.
Customer Service Officer
CBJ Health Club
568 Kessels Rd Upper Mount Gravatt QLD 4109
02.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Streamlined communication between customers and internal departments for timely issue resolution.
Food Preparation Worker
Pizza Hut
Brassall QLD 4305
02.2018 - 02.2019
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Supported kitchen team by being responsive and pitching in to complete tasks.
Education
Bachelor of Science - Clinical Exercise And Physiology
Queensland University of Technology
Brisbane City QLD06.2020
High School Diploma -
St Edmunds College
16 Mary St., Woodend QLD 430511.2019
Skills
- Brand Awareness
- Cross-Selling and Upselling
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Data Entry
- Product Knowledge
- Conflict Resolution
- Complaint Handling
- Marketing expertise
Timeline
Customer Service/Marketing
CBJ Health Club
01.2022 - Current
Customer Service Officer
CBJ Health Club
02.2021 - 12.2021
Food Preparation Worker
Pizza Hut
02.2018 - 02.2019
Bachelor of Science - Clinical Exercise And Physiology
Queensland University of Technology
High School Diploma -
St Edmunds College