Christiana A. Idikwu

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Oversaw transitional housing for older women, facilitating progression to independent living.
• Provided high-quality care using strengths-based case management.
• Partnered with clients, addressing individual needs and fostering independence.
• Coordinated key processes and collaborated with community resources.
• Prepared management reports and maintained accurate client documentation.

St Canice's Kitchen has a longstanding commitment to supporting Sydney’s homeless and disadvantaged populations through meal services and various support programs. This role focused on strengthening its social work practices and optimizing organizational structure to enhance service coordination, improve case management, and maximize resource efficiency in addressing clients' complex needs.

Primary Responsibilities

• Assisted individuals in achieving independent living and securing stable housing.
• Conducted intake evaluations and developed personalized case plans.
• Performed risk assessments and created safety plans.
• Provided and oversaw high-quality care for clients.
• Applied a strengths-based approach to case management.
• Worked collaboratively with clients to fulfill their personal goals and promote self-sufficiency.
• Managed key operational processes and generated regular reports for leadership.
• Employed effective communication and problem-solving strategies to support client objectives.
• Partnered with external community services to offer holistic support.
• Ensured accurate and timely documentation of client interactions and case notes.

• Conducted street outreach and early intervention to address homelessness.
• Collaborated with internal and external agencies in Parramatta and Cumberland LGAs.
• Delivered strengths-based case management, developing tailored client plans.
• Promoted community awareness through events and school-based activities.
• Supported clients in developing self-care and independence skills.
• Maintained accurate reporting and effective relationships with partner services.
• Worked independently and within multidisciplinary teams.

• Provided safe, appropriate accommodation and high-quality client support services.
• Conducted client intake and assessments; developed, monitored, and reviewed individual support plans aligned with service guidelines.
• Assisted clients with household tasks, transportation, medical appointments, and administered medication.
• Managed detailed case documentation, including accurate case notes, incident reporting, Mandatory Reporting Guidelines (MRG), and maintained data entry within Client Information Management System (CIMS).
• Supported management by undertaking additional duties within scope and competence, including coordinating communication and general administration tasks.

• Provided safe accommodation and comprehensive client support through intake, assessments, and tailored support plans aligned with service guidelines.
• Assisted clients with daily tasks, transportation, medical appointments, and medication administration to enhance independence.
• Managed thorough case documentation including case notes, incident reports, Mandatory Reporting Guidelines (MRG), and data entry in Client Information Management System (CIMS).
• Coordinated effective communication, correspondence, and general administrative tasks to support management operations.