CHRISTIANA JOHN SELVA KUMAR

• Family-Owned Business
• Managed appointment scheduling and itinerary coordination for clients and caregivers, ensuring smooth daily operations.
• Assisted in administrative duties, including documentation, record-keeping, and compliance with industry regulations.
• Handled invoicing and financial administration, ensuring accurate billing, timely payments, and record management.
• Supported business operations, including supply management, procedural improvements, and policy development.
• Worked directly with clients, providing compassionate support by escorting them to medical appointments, assisting with transport, and ensuring their safe return home.

• Assisted in the clinic, including the creation of policies and procedures, and contributed to rebranding the clinic as it transitioned into new management.
• Managed reception duties such as answering phone calls, booking appointments, and processing payments.
• Performed a wide range of administrative tasks, ensuring smooth day-to-day operations.
• Proficient in clinical software including Helix and Healthengine, ensuring accurate and efficient patient data management.
• Provided patient-centered care, prioritising the needs and well-being of each individual.
• Collaborated effectively with a multidisciplinary team of doctors, nurses, and pharmacists to deliver comprehensive healthcare services.

• Provided Exceptional Customer Service: Delivered top-tier customer support by assisting clients with product inquiries, educating them on product benefits, and efficiently processing transactions. Consistently upheld a customer-first approach, fostering loyalty and repeat business.
• Product Dispensing: Dispensed a wide variety of products with accuracy and attention to detail, adhering to strict company guidelines and regulatory requirements. Ensured all transactions were handled in a compliant and efficient manner.
• Managed High-Volume Communications: Efficiently handled high call volumes, addressing customer concerns. Developed strong communication skills while maintaining professionalism and problem-solving abilities in a fast-paced environment.
• Administrative and Operational Support: Executed a variety of administrative duties, including maintaining up-to-date customer and transaction records, processing payments, and managing inventory control. Ensured accurate record-keeping to streamline daily operations.
• Inventory Management and Vendor Relations: Coordinated product ordering, inventory tracking, and supplier relations to ensure the availability of a diverse and up-to-date product selection. Opened and managed accounts with new suppliers to expand the product range, boosting sales potential.
• Second-in-Charge: Promoted to second-in-charge, working closely with the store manager to drive business growth, improve operational processes, and enhance team performance. Took on leadership responsibilities in the absence of the store manager, ensuring the smooth functioning of the dispensary.
• Business Expansion & Relocation: Played a critical role in the successful transition of the dispensary to a new location. Contributed to planning, logistics, and execution, ensuring minimal disruption to daily operations and a seamless experience for customers. Helped set up the new store, from layout and inventory organization to vendor coordination.
• Key Role in Opening New Store: Instrumental in establishing a new dispensary location. Managed the setup process, ensuring the proper installation of systems, stock placement, and compliance with operational guidelines. Helped onboard staff and ensured the location met company standards for operations.
• Versatile "Jack of All Trades": Took on a wide variety of responsibilities as needed, demonstrating adaptability and a proactive approach. From customer service to operational management, contributed to multiple facets of the business to ensure overall success.

Started working as Junior Retail Assistant and have done numerous roles including Retail Management and Pharmacy Management

• Assisted customers with prescription processing, addressing inquiries, providing medication counselling, and offering guidance on over-the-counter products, while fostering positive relationships and enhancing customer satisfaction
• Managed inventory control processes, including ordering, receiving, merchandising, organising medication supplies, and conducting regular stock checks to optimise stock levels and minimise wastage
• Played a key role in staff training contributing to the growth and success of the organisation
• Assisted in reception and administration duties including answering phone calls, liaising with customers and healthcare providers, processing accounts, WorkCover and insurance
• Webster Packing and Medication Management: Demonstrated expertise in providing Webster pack services, ensuring accurate and timely packaging of medications for patients
• Adhered to store policies and procedures, including security measures and cash handling protocols, to maintain a safe and secure environment
• Developed a strong foundation in the retail industry, providing exceptional customer service and contributing to the success of the store
• Progressed to a leadership position responsible for overseeing pharmacy operations, team management, and compliance
• Developed and implemented strategies to optimise workflow, enhance operational efficiency, and improve patient care outcomes
• Demonstrated expertise in managing and maintaining Quality Care Pharmacy Program (QCPP) accreditation, ensuring compliance with program standards and guidelines.

• Played a critical role in a fast-paced hospital pharmacy environment, ensuring accurate dispensing of medications and maintaining patient safety
• Collaborated closely with pharmacists and healthcare professionals to process and verify prescriptions, ensuring compliance with hospital protocols and regulatory requirements
• Utilised pharmacy software systems to accurately record medication orders, maintain inventory, and generate reports
• Worked effectively as part of a multidisciplinary team, communicating and coordinating with nurses, physicians, and other healthcare providers to ensure seamless patient care
• Managed inventory and imprest control processes, including ordering, receiving, organising medication supplies, and conducting regular stock checks to optimise stock levels and minimise wastage
• Played a key role in staff training contributing to the growth and success of the organisation
• Collaboratively worked on-site within the hospital setting and offsite in different rehabilitation sites to ensure the best possible patient care.