Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christiana Kikas Lambrinos

Belmore

Summary

Dynamic optical dispenser with a proven track record, excelling in customer service and problem resolution. Recognized for enhancing efficiency through streamlined processes and delivering personalized eyewear solutions. Strong communicator and dependable team player, committed to fostering positive client relationships and achieving sales targets.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Optical Illusions

Optical Illusions
09.2008 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Optical Dispenser

K+K Optical Cottage
02.2000 - 01.2008
  • Participated in community outreach events, representing the business at local health fairs and eyewear donation drives to increase brand visibility.
  • Increased efficiency by streamlining order processing procedures, resulting in faster turnaround times for lens fabrication and delivery.
  • Learned new catalog of items to present current options to patients.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
  • Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
  • Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
  • Aided in marketing efforts by creating attractive displays showcasing popular frames or seasonal promotions within the store location.
  • Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
  • Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
  • Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
  • Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
  • Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
  • Developed strong relationships with suppliers, negotiating favorable terms that resulted in cost savings for the business without compromising quality standards.
  • Contributed to the store''s success by identifying areas for improvement in operations and implementing necessary changes.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Aided in selection of eyeglass frames based on customer preferences.

Optical Dispenser

Eleni Malanos Optometrist
01.1995 - 01.2000
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
  • Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
  • Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
  • Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
  • Aided in marketing efforts by creating attractive displays showcasing popular frames or seasonal promotions within the store location.
  • Performed accurate measurements of customers'' facial features using precision tools to ensure optimal frame selection and fitment.
  • Assisted in inventory management, conducting regular stock checks and updating the database accordingly.
  • Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
  • Consistently met or exceeded sales targets through effective upselling strategies while maintaining a focus on customer satisfaction.
  • Conducted thorough frame adjustments to guarantee comfortable fit and proper alignment of eyewear for customers.
  • Developed strong relationships with suppliers, negotiating favorable terms that resulted in cost savings for the business without compromising quality standards.
  • Contributed to the store''s success by identifying areas for improvement in operations and implementing necessary changes.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Aided in selection of eyeglass frames based on customer preferences.

Crew Member Team Leader

McDonalds
02.1992 - 12.1994
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
  • Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
  • Streamlined workflow for increased efficiency through regular process evaluations and adjustments.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Educated crew workers on quality standards throughout construction process.
  • Distributed necessary tasks and duties during each shift.

Education

Diploma - Optical Dispenser

Ultimo
06-2005

High School Diploma -

Randwick Girls
Randwick
12-1994

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Problem resolution
  • Decision-making
  • Calm under pressure
  • Multitasking Abilities

Languages

Greek
Native or Bilingual

Timeline

Optical Illusions

Optical Illusions
09.2008 - Current

Optical Dispenser

K+K Optical Cottage
02.2000 - 01.2008

Optical Dispenser

Eleni Malanos Optometrist
01.1995 - 01.2000

Crew Member Team Leader

McDonalds
02.1992 - 12.1994

Diploma - Optical Dispenser

Ultimo

High School Diploma -

Randwick Girls

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Christiana Kikas Lambrinos