- Passionate about balancing physical health with mental and emotional wellness
- High-Intensity Interval Training
Christiana Masvosva
Pakenham,VIC
Summary
Professional Summary
Dedicated and hardworking individual with experience across customer service, retail, hospitality, coaching, landscaping, and event staffing. A fast learner with strong communication skills, the ability to work in fast-paced environments, and a proactive approach to problem-solving. Passionate about delivering high-quality service, working collaboratively, and continuously improving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kentucky Fried Chicken
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Golden Maple Landscape
03.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Tennis Coach
Harkaway Tennis Club
08.2023 - 12.2023
- Explained and demonstrated basic tennis techniques to team members.
- Taught proper physical conditioning for maximum endurance, health, and safety.
- Created and organized off-season tennis camps
- Volunteered to coach disadvantaged inner-city youth in basics of tennis.
Education
High School Diploma -
Saint Francis Xavier College
Beaconsfield, VIC11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Interests
Timeline
Assistant Tennis Coach
Harkaway Tennis Club
08.2023 - 12.2023
Administrative Assistant
Golden Maple Landscape
03.2023 - 03.2024
Customer Service Representative
Kentucky Fried Chicken
01.2022 - Current
High School Diploma -
Saint Francis Xavier College
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