Christiana Matavola

• Provided excellent customer service as an approachable security presence for employees, guests, and clients.
• Enhanced security measures by conducting thorough patrols and addressing potential weaknesses in facility protection.
• Maintained a safe environment for staff and visitors with regular safety inspections and adherence to established protocols.
• Increased knowledge of emerging threats through continuous training sessions that improved adaptability in diverse situations.
• Improved communication between team members through the implementation of efficient reporting procedures and documentation practices.
• Implemented strong interpersonal skills to manage conflicts professionally when resolving disputes between individuals onsite.
• Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors.
• Assisted in the development of comprehensive emergency response plans, ensuring preparedness for various scenarios.
• Ensured compliance with relevant laws, regulations, and company guidelines while executing all protection duties effectively.
• Performed risk analyses to identify appropriate security countermeasures.
• Reduced risk of security breaches by consistently monitoring surveillance systems and responding to alarms promptly.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Used POS system to accurately enter orders and process payments.

• Maintained general knowledge of departments to help customers quickly locate products and merchandise.
• Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
• Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
• Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
• Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
• Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
• Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.

Store team member (cashier).

• Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
• Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
• Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Trained new team members on procedures, customer service, and sales techniques.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
• Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
• Used POS system to accurately enter orders and process payments.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.