Christiana Matavola
Varsity Lakes
Summary
Positive interactions with customers eager to learn new skills and in-depth knowledge in the industry. Real team player committed to high level of varied work performances. Demonstrated commitment to providing customer service through past work experiences in distinct duties. Reliable and works well while under pressure. Driven to increase overall efficiency while maintaining filing systems and a vigilant screener of passengers, baggage and cargo to verify compliance with transportation and security. Promoting customer comfort by answering questions and responding to concerns. A dedicated 'can-do' attitude and is always up for a challenge. Friendly and infectious personality with excellent interpersonal and relationship-building skills. Dependable individual with exceptional people skills. Real team player committed to high levels of job performances. Motivated Service Worker with admirable social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively
addresses issues. Well-organized professional equipped with varied experiences. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth over 95-99% in meeting sales target. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
5
5
years of professional experience
Work History
Model
Rebel Rebel Agency
02.2025 - Current
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.
- Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.
- Modeled wide range of apparel for online catalogs, contributing to increased online sales.
- Cultivated extensive professional network, opening doors to collaborative opportunities with industry leaders.
- Bolstered designer profiles at charity events by representing their collections, contributing to their public relations efforts.
- Posed for photo shoots to showcase clothing designs and accessories.
- Modeled in editorial shoots for fashion magazines.
- Negotiated contracts with modeling agencies to secure favorable terms, ensuring balanced workload.
Car Sales Representative
Alpha Car Hire
01.2025 - 03.2025
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Implemented innovative sales strategies that contributed to dealership growth and increased market share.
- Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
- Assisted in planning and executing promotional events at the dealership, attracting new clientele and boosting sales figures.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Customer Sales Representatives
JD Sports
11.2024 - 02.2025
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Aviation Protection Officer
Trident Services
12.2022 - 01.2025
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Conducted regular reviews of existing security measures, identifying areas for improvement and implementing necessary changes.
- Maintained professional demeanor while interacting with passengers, providing clear communication during security procedures.
- Assisted in the development of new security protocols, contributing to an increased level of protection for all airport users.
- Ensured the safety of passengers and crew members by performing regular aircraft security checks.
- Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
- Participated in ongoing training opportunities, continuously enhancing knowledge and skills related to aviation protection operations.
- Managed challenging situations calmly and professionally, deescalating conflicts as necessary to maintain order within the airport setting.
- Supported colleagues in maintaining high standards of professionalism, ensuring consistent delivery of aviation protection services.
- Worked closely with canine units on routine patrols, detecting prohibited items or substances within the airport premises effectively.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Mental Health and Disability Community Mentor
Assist Care Cairns PTY LTD
02.2024 - 09.2024
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Assisted clients in navigating complex healthcare systems, ensuring access to necessary services and resources.
- Built strong relationships with local service providers to ensure seamless coordination of care for clients in need of additional support services.
- Established trust and rapport with clients, allowing for more effective communication and goalsetting.
- Conducted thorough assessments to determine appropriate interventions and support strategies for each client.
- Empowered clients to make informed decisions about their care by providing clear, concise information on available resources and services.
- Provided ongoing support to clients transitioning into independent living arrangements, ensuring a smooth and successful transition.
- Facilitated group sessions for clients focusing on skill-building, coping strategies, and socialization.
- Maintained detailed documentation of client progress towards goals, enabling accurate evaluations of program effectiveness.
- Developed and implemented activities to help clients develop social and independent living skills.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided case management services to monitor client access to resources and services.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Aviation Protection Officer
ISS Facilities Services
12.2022 - 08.2023
- Conducted regular reviews of existing security measures, identifying areas for improvement and implementing necessary changes.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Safeguarded transportation operations at commercial airports and railway stations.
- Maintained professional demeanor while interacting with passengers, providing clear communication during security procedures.
- Provided timely assistance during emergency situations, following established protocols for evacuation or lockdown procedures when required.
- Maintained detailed records of security incidents and actions taken, ensuring accurate documentation for future reference and analysis.
- Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.
- Worked closely with canine units on routine patrols, detecting prohibited items or substances within the airport premises effectively.
Barista
Townsville Airport Enterprises
04.2022 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Store Team Member
Woolworths Group
12.2021 - 04.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
Crew Member
McDonald's
12.2020 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
Barista
Cafe Alacoque
07.2020 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
ADCO Sports Excellence Scholarship. - Physical Therapy
Bond University
Gold Coast, QLDHigh School Diploma -
St Margaret Mary’s College. (2020-2021)
Hyde Park11-2021
Skills
- Brand representation
- Glamour modeling
- Posing techniques
- Media training
- Fit modeling
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Goal oriented
- Excellent people skills
- Exceptional customer service
- Conflict resolution
- Sales expertise
- Patient care
- Attention to detail
- Empathy and compassionate care
- Calm under stress
- Behavioral management
- Care plan management
- Interpersonal communication
Accomplishments
- Named Captain of the Primary School Athletics team. (Grade 8, 2017)
- Named Captain of the Primary School Netball team (Grade, 2017)
- Won the best female athlete award (Grade 8)
- Named most valuable netball player for 3 consecutive years(2016, 2017, 2018)
- School Captain (Grade 8, 2017)
- Involved in the Sports Academy Netball and League community at Kirwan State High School. (2019)
- Represented Kirwan State High School in the National Rugby League (NRL)Schoolgirl Cup.
- Certificate of Achievement for Regional Representation for Northern State Championship (2020, 2021)
- Training Partner for Northern Rays Netball U18s State Titles Team 2020.
- School Grade Class Captain (2021)
- Represented Queensland in All Schools State Touch Football. (2021)
- Represented St Margaret Mary's in Queensland Independent Secondary School Netball Competition, QISSN. (2021).
- Represented St Margaret Mary's in the Vicki Wilson Cup (2020-2021)
- Represented Queensland in the U18 Girls Rugby Union Championship. (QRFSU 2021).
- Modeled for the RUSSH retreat Magazine. (2022)
Timeline
Model
Rebel Rebel Agency
02.2025 - Current
Car Sales Representative
Alpha Car Hire
01.2025 - 03.2025
Customer Sales Representatives
JD Sports
11.2024 - 02.2025
Mental Health and Disability Community Mentor
Assist Care Cairns PTY LTD
02.2024 - 09.2024
Aviation Protection Officer
Trident Services
12.2022 - 01.2025
Aviation Protection Officer
ISS Facilities Services
12.2022 - 08.2023
Barista
Townsville Airport Enterprises
04.2022 - 11.2022
Store Team Member
Woolworths Group
12.2021 - 04.2022
Crew Member
McDonald's
12.2020 - 12.2021
Barista
Cafe Alacoque
07.2020 - 12.2021
ADCO Sports Excellence Scholarship. - Physical Therapy
Bond University
High School Diploma -
St Margaret Mary’s College. (2020-2021)
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