Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CHRISTIANA JOANNE KOUNTOURGIANNIS

Wilton,Australia

Summary

Experienced Medical Receptionist and Administrative Professional with over 15 years of experience across radiology clinics, private hospitals, and healthcare environments. Skilled in patient coordination, appointment scheduling, medical records management, invoicing, and customer service within fast-paced medical settings. Recognised for professionalism, strong communication skills, attention to detail, and the ability to manage multiple priorities efficiently while delivering exceptional patient care.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Medical Receptionist/office Assistant

Illawarra Radiology Group
Wollongong
02.2016 - Current

• Deliver professional front-desk support within a busy radiology practice.

•Coordinate patient appointments and manage high-volume phone enquiries.

•Maintain and update patient records with accuracy and confidentiality.

•Process payments, invoicing, banking, and insurance claims.

•Assist patients with enquiries while ensuring a positive experience.

•Support radiologists and staff with daily administrative operations.

•Handle scanning, filing, correspondence, and document management.

•Use medical terminology and in-house systems effectively in daily operations.

Medical Receptionist/office Assistant

Nepean Radiology
Penrith
01.2014 - 02.2016

•Managed patient bookings and front-desk operations in a fast-paced practice.

•Maintained accurate patient information and medical documentation.

•Processed accounts, payments, and administrative tasks efficiently.

•Delivered exceptional customer service to patients and healthcare professionals.

Medical Receptionist/Office assistant

Advanced Imaging, Westmead Private Hospital
Westmead, Nsw
01.2011 - 07.2014

•Coordinated appointments and patient administration services.

•Supported daily clinic operations and medical record management.

•Assisted with invoicing, insurance claims, and general administration.

•Maintained professional communication with patients and medical staff.

Beauty Therapist /Receptionist/ Part time

Alysium Day Spa Hilton Hotel
Sydney
01.2010 - 12.2011

•Delivered professional beauty treatments and personalised client care.

•Built strong client relationships through excellent customer service.

•Managed appointment bookings, client records, and reception duties.

•Maintained high hygiene and health & safety standards.

Beauty therapist/ Part time

The Beauty Base
Narellan, Nsw
01.2010 - 09.2011

•Provided beauty and skincare treatments tailored to client needs.

•Maintained client records and supported salon operations.

•Assisted with product promotion and customer service.

Medical Receptionist/Office Assistant

Symbion Imaging, Westmead Private Hospital
Westmead
01.2007 - 04.2010

•Managed patient reception, bookings, and administrative support.

•Maintained accurate medical records and processed payments.

•Assisted healthcare staff with daily clinic administration.

Medical Receptionist/office Assistant

Castlereagh Imaging
Westmead
01.2005 - 03.2007

•Provided front-desk and administrative support in a medical imaging clinic.

•Coordinated appointments and patient enquiries.

•Processed medical documentation, payments, and correspondence.

Beautician

Models Hair and Beauty
01.2000 - 12.2005

•Delivered professional beauty treatments and customer service.

•Managed appointments, reception duties, and client records.

•Maintained salon cleanliness and stock organisation.

Education

Certificate in Nail Technician and Beautician -

Sydney College of Nail and Beauty

Skills

Medical Reception & Administration

Patient Coordination & Customer Service

Appointment Scheduling & Diary Management

Medical Records & Data Entry

Medicare & Insurance Processing

Radiology Administration

Medical Terminology

EFTPOS, Banking & Invoicing

Multitasking & Time Management

Microsoft Office & Clinic Software

Communication & Interpersonal Skills

Organisation & Problem Solving

Certification

Certificate in Nail Technician and Beautician, Sydney College of Nail and Beauty, 01/01/99, 12/31/00

References

References available upon request.

Timeline

Medical Receptionist/office Assistant

Illawarra Radiology Group
02.2016 - Current

Medical Receptionist/office Assistant

Nepean Radiology
01.2014 - 02.2016

Medical Receptionist/Office assistant

Advanced Imaging, Westmead Private Hospital
01.2011 - 07.2014

Beauty Therapist /Receptionist/ Part time

Alysium Day Spa Hilton Hotel
01.2010 - 12.2011

Beauty therapist/ Part time

The Beauty Base
01.2010 - 09.2011

Medical Receptionist/Office Assistant

Symbion Imaging, Westmead Private Hospital
01.2007 - 04.2010

Medical Receptionist/office Assistant

Castlereagh Imaging
01.2005 - 03.2007

Beautician

Models Hair and Beauty
01.2000 - 12.2005

Certificate in Nail Technician and Beautician -

Sydney College of Nail and Beauty
CHRISTIANA JOANNE KOUNTOURGIANNIS