Christiane Weale
Strathfield South,Australia
Summary
Highly motivated and results-oriented insurance professional with over 20 years’ experience, including 10+ years specialising in Income Protection. Skilled in claims management, customer service, and leading high-performing teams in fast-paced environments. Adept at strategic workflow oversight, dispute resolution, and delivering high-quality outcomes under tight deadlines. Recognised for reliability, integrity, and the ability to generate value through effective leadership and collaboration.
Overview
29
29
years of professional experience
Work History
Claims Manager
Windsor Income Protection Pty Ltd / n2n Claims Solutions Pty Ltd
Sydney, Australia
07.2024 - 08.2025
- Led the claims team with full HR responsibility, including engagement, performance reviews, training, and development.
- Oversaw strategic workflow, policy development, quality assurance, and claims auditing.
- Provided technical claims support and guidance to stakeholders and clients.
- Managed high-level disputes, mediations, and settlement negotiations.
- Determined final claims liability and validated ongoing claim management.
- Reviewed, approved, and authorised claimant payments
- Recovery of payments
Team Leader – Claims
Windsor Income Protection Pty Ltd / n2n Claims Solutions Pty Ltd
Sydney, Australia
07.2017 - 06.2024
- Managed daily workflow and performance of the claims team.
- Provided technical mentoring and training to assessors.
- Handled complex claims, including coverage analysis, liability, and quantum assessment.
- Approved and authorised payments within delegated limits.
- Developed return-to-work strategies and mitigated claims risk.
- Delivered detailed reporting to clients, underwriters, and executive teams.
- Assisted with disputes and escalations.
Claims Assessor
Windsor Income Protection Pty Ltd / n2n Claims Solutions Pty Ltd
Sydney, Australia
05.2015 - 06.2017
- Managed full lifecycle of claims from initial lodgement to final settlement.
- Provided recommendations influencing claim outcomes.
- Determined liability, assessed payments, and liaised with all stakeholders.
- Developed effective return-to-work strategies and managed ongoing claims.
Senior Case Manager – Workers Compensation
Xchanging
Sydney, Australia
02.2008 - 01.2015
- Handled complex and litigated Workers Compensation claims.
- Managed long-term portfolios under Treasury Managed Funds.
- Liaised with employers, doctors, solicitors, and rehab providers.
- Mentored junior assessors and referred matters to legal teams for resolution.
Level 3 Case Manager – Workers Compensation
GIO (A Suncorp Company)
Sydney, Australia
12.2001 - 12.2003
- Managed end-to-end Treasury Managed Funds Workers Compensation claims.
- Oversaw rehabilitation planning and stakeholder engagement.
- Attended quarterly reviews with clients to assess claim costs and strategies.
- Managed litigated claims involving Section 66 & 67 settlements.
Case Manager – Workers Compensation
GIO Australia Pty Ltd
Sydney, Australia
12.1996 - 03.2001
- Conducted initial assessments and managed ongoing claims.
- Coordinated rehab and medical reviews.
- Ensured timely payments and developed return-to-work plans.
Skills
- Claims management & dispute resolution
- Leadership & mentoring
- Technical insurance knowledge (Income Protection & Workers Compensation)
- Strong written & verbal communication
- Stakeholder engagement & customer service
- Time management & organisation
- Team collaboration
- Claims auditing
- Procedure implementation
- Investigation techniques
- Policy interpretation
Timeline
Claims Manager
Windsor Income Protection Pty Ltd / n2n Claims Solutions Pty Ltd
07.2024 - 08.2025
Team Leader – Claims
Windsor Income Protection Pty Ltd / n2n Claims Solutions Pty Ltd
07.2017 - 06.2024
Claims Assessor
Windsor Income Protection Pty Ltd / n2n Claims Solutions Pty Ltd
05.2015 - 06.2017
Senior Case Manager – Workers Compensation
Xchanging
02.2008 - 01.2015
Level 3 Case Manager – Workers Compensation
GIO (A Suncorp Company)
12.2001 - 12.2003
Case Manager – Workers Compensation
GIO Australia Pty Ltd
12.1996 - 03.2001