Summary
Overview
Work History
Education
Skills
Accomplishments
Sports
Languages
Timeline
Generic

Christian John Jones

Prospect,SA

Summary

Experienced customer service supervisor bringing 3 years of quality performance in customer support supervisory roles for a major retail company in Australia. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Additionally, I am an efficient car detailer that is successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service.

Overview

6
6
years of professional experience

Work History

Car Detailer

BOSS GLOSS DETAILING
02.2023 - Current
  • 1 Year of experience running a small business with an understanding of sales and marketing to drive business.
  • Mobile based business to be more accessible to the client and done in the comfort of their own space.
  • Services included... polishing, waxing, paint protection, defect removal, interior detailing, exterior washing/detailing and engine bay detailing.

Customer Service Supervisor

Bunnings Warehouse Prospect
04.2017 - Current
  • 6 years' experience in POS (point of sales) and register operator roles.
  • Significant experience in customer service and returns, dealing with faulty products and customer complaints.
  • Experience as a Front End Supervisor for 3 years. Responsibility of ensuring all team members are rostered for their allocated breaks, allocating team member roles, setting up and packing up the front end for the day.

Education

Bachelor of Podiatry -

University of South Australia
Adelaide, SA
04.2024

High School Diploma -

Blackfriars Priory School
Prospect, SA
12.2019

Skills

  • Multitasking: Efficient at completing multiple tasks at once, whilst still maintaining focus for purpose of consult
  • Keen eye for detail:
  • Efficient problem solver: For example in the case of customer service, returning faulty items gives you problem solving skills to ensure both the company and customer are happy
  • Management of high risk wounds

Accomplishments

  • Achieved highest academic grades in the year level for years 8,9 and 10 at Blackfriars Priory School
  • Awarded Caltex all-rounder in year 12 – an award for leadership, service and community, sport, attitude, and personal conduct in school and community life.
  • Awarded Merit for English and Religion studies from SACE for achieving grades in the top 5% of year 12 students Australia wide.

Sports

  • Huge passion for Football (Soccer) - have been playing since the age of 5 (17 years) and have attained a lot of life lessons from it. Learning to lose, learning to make mistakes and learning to play under pressures. Sport has played a huge role in shaping me into the man I am today and I am eternally grateful for all the opportunities it has given me, both happy and sad, giving a great perspective into what life if really like.
  • MSK inspired - after having injured myself a few times over the years I have become fascinated with sports injury rehab and how to come back stronger, faster and better. This fascination has flowed into my studies where my goal is help injured soccer players and other sports players get back to sport as soon as possible.

Languages

Italian
Limited Working

Timeline

Car Detailer

BOSS GLOSS DETAILING
02.2023 - Current

Customer Service Supervisor

Bunnings Warehouse Prospect
04.2017 - Current

Bachelor of Podiatry -

University of South Australia

High School Diploma -

Blackfriars Priory School
Christian John Jones