Christian John Mamone
Sydney,New South Wales
Summary
I’m a motivated and ambitious finance and accounting student where my leadership and teamwork skills propel myself above the expectations to achieve various goals and targets. My extensive problem solving and decision-making skills allows for detailed communication which will provide a meaningful contribution into the retail banking sector. Furthermore, one of my core strengths is time management where I successfully prioritise tasks to effectively manage studies, work and personal commitments.
Overview
5
5
years of professional experience
Work History
Shift Manager – McDonalds Prairiewood
McDonald's Australia
Prairiewood, NSW
08.2019 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Resolved conflicts between employees or customers in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Provided coaching and guidance to team members when necessary to improve performance.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Identified needs of customers promptly and efficiently.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Education
High School Certificate
Freeman Catholic College
Bonnyrigg Heights NSW12-2022
Bachelor of Commerce - Accounting And Finance
University of Sydney
SydneySkills
- Delegation capabilities
- Customer service focus
- Team Development
- Punctual and Reliable
- Mentoring and Coaching
- Tech-Savvy
- Energetic and Enthusiastic
- Organizational Skills
- Staff Supervision
- Problem-solving abilities
- Active Listening
- Teamwork and Collaboration
Referral
Dylan Nguyen
Customer Banking Specialist
Commonwealth Bank
dylan.nguyen1@cba.com.au
Timeline
Shift Manager – McDonalds Prairiewood
McDonald's Australia
08.2019 - Current
High School Certificate
Freeman Catholic College
Bachelor of Commerce - Accounting And Finance
University of Sydney
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