CHRISTIE CRITCHLEY
Darawank,NSW
Summary
Exceptional customer service professional offering over 25 years experience resolving service concerns for clients. 17 years experience in Law Enforcement, including 15 years with the NSW Police investigating complaints, collecting evidence, compiling briefs for court proceedings. Six years as the Domestic Violence Liaison Officer in the Manning Great Lakes, overseeing all incidents of Domestic Violence, 2 years as the Companion Animals Officer with MidCoast Council.
Dedicated to optimal organisation and solution- oriented problem solving. A strong background in management, supervision, case management, animal welfare issues, animal husbandry, stock and animal handling.
A reliable, honest employee, that can work autonomously or collectively with my peers.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Youth Pathways Coordinator
Mid Coast Connect
09.2022 - Current
- Actively listened to clients, creating a plan to successfully achieve outcomes in training, education and employment.
- Build stakeholder relations to effectively deliver our service.
Ranger/Companion Animals Officer
MidCoast Council
01.2020 - 07.2022
- Acting Team Leader within Ranger Services
- Developed and implemented a successful adoption program
- Develop interagency collaboration including RSPCA and our local veterinarians.
- Animal welfare/husbandry
- Microchipping and database usage
- Investigating complaints and taking appropriate action including cautions, infringements and briefs of evidence.
Owner/Manager
Rivz Cafe
09.2017 - 09.2019
- Managed day-to-day business operations.
- Deliver exceptional customer service
Police Officer
NSW Police
05.1997 - 04.2011
- General duties -Surry Hills, Wilcannia and Manning Great Lakes
- Domestic Violence Liaison Officer 05 - 11
- Multi agency collaboration providing client support
- Research, interpret and apply complex legislation
- Education programs surrounding Domestic Violence
- Investigate, take all forms of legal action, compile extensive and thorough briefs of evidence.
Education
Diploma of Policing -
Charles Sturt University
HSC -
MacKillop Senior College
Port Macquarie, NSWSkills
- Complex Problem-Solving
- Case management
- Critical Thinking
- Customer service
- Stakeholder relations
- Court etiquette
- Leadership
- Negotiating and influencing
- Excellent verbal and written communication
- Animal handling skills
- Social Perceptiveness
- Conflict Resolution Techniques
- Time Management
- Financial management
Referees
- Jemma McDonald
Manager Mid Coast Connect
jemma.mcdonald@midcoastconnect.com.au
0437170270
- Adam Matlawski
Manager MidCoast Council
adam.matlaski@midcoast.nsw.gov.au
0427889438
- Inspector Steve Kendall
NSW Police
0410628560
Certification
- Working with Children check - WWCC0706165E
- National Police Check
- Child Protection Awareness Induction Training
- Microsoft Office Suit
- Authorised Identifier
Timeline
Youth Pathways Coordinator
Mid Coast Connect
09.2022 - Current
Ranger/Companion Animals Officer
MidCoast Council
01.2020 - 07.2022
Owner/Manager
Rivz Cafe
09.2017 - 09.2019
Police Officer
NSW Police
05.1997 - 04.2011
Diploma of Policing -
Charles Sturt University
HSC -
MacKillop Senior College
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