CHRISTIE DUNCAN
Landsborough,QLD
Summary
Experienced Office Administrator with over 5 years in administrative roles, bringing a “Can Do” attitude and a good sense of humor to create a positive, team-oriented environment. Proficient in MYOB and Xero, with a strong track record of managing office operations, streamlining processes, and maintaining high standards of organization and efficiency. Thrives under pressure and excels in working both independently and collaboratively. A proactive problem-solver, committed to supporting team objectives and contributing to a cohesive and productive work environment.
Overview
14
14
years of professional experience
Work History
Senior Travel Consultant
Helloworld Caloundra
01.2017 - Current
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers..
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Travel Consultant
Helloworld Atherton
01.2015 - 01.2017
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Office Administration Manager
TCC Smash Repairs
01.2013 - 01.2015
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw workshop inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Updated reports, managed accounts, and generated reports for company database.
- Handling insurance claims accordingly to company procedures and regulations.
- Accounting assuring all data is entered correctly for end of month reconciliation
Office Administration
PJ Panel Repairs
01.2011 - 01.2013
- Data entry
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Facilitated office administration and customer service to general public.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Supported office administration tasks such as billing, insurance claims processing, and appointment scheduling to ensure smooth operations within the practice.
- Opening and closing of store
Education
Certificate III - Travel
TAFE East Queensland
12.2015
Diploma of Beauty Therapy -
Cairns Beauty Academy
12.2011
Atherton State High School -
12.2010
Grade 12 Graduate
Atherton High School
PO Box 574 Atherton 488301-2010
Skills
- Strong administration and coordination skills
- Excellent communication and interpersonal skills
- Sales with proven results
- Superior organisational and time management skills
- Advanced Galileo skills
- Intermediate to advanced computer skills in MS Office Packages
- Demonstrated customer service skills
- Valid open drivers licence with own vehicle
- Self-starter with a positive can-do attitude
- Reliable, honest and committed
Hobbies and Interests
I am very family orientated and enjoy spending time socialising with friends by going camping, 4wd driving, playing sports, along with broadening my travel experiences as much as possible.
References
- Enid Givney, Owner/Manager, Helloworld Atherton, 0448 727 172
- John Owens, Owner/Manager, TCC Smash Repairs, 0415 123 533
- Paul Nisbet, Owner/Manager, PJ’s Panel Repairs, 07 4096 6800
- Gordanna Russell, Travel TAFE Teacher, 0468 614 499
Timeline
Senior Travel Consultant
Helloworld Caloundra
01.2017 - Current
Travel Consultant
Helloworld Atherton
01.2015 - 01.2017
Office Administration Manager
TCC Smash Repairs
01.2013 - 01.2015
Office Administration
PJ Panel Repairs
01.2011 - 01.2013
Diploma of Beauty Therapy -
Cairns Beauty Academy
Atherton State High School -
Certificate III - Travel
TAFE East Queensland
Grade 12 Graduate
Atherton High School
Similar Profiles
Rajat GangwarRajat Gangwar
Area Incharge at The Helloworld Technologies India Pvt. Ltd.Area Incharge at The Helloworld Technologies India Pvt. Ltd.
Mubasher WaheedMubasher Waheed
Travel Consultant at Helloworld Travel AuburnTravel Consultant at Helloworld Travel Auburn
JACQUELINE GRACE YOUNGJACQUELINE GRACE YOUNG
Travel Consultant at Helloworld TravelTravel Consultant at Helloworld Travel
Joshua Van LeeuwenJoshua Van Leeuwen
Mines Rescue Paramedic at MSAMines Rescue Paramedic at MSA
Lilly MakowskiLilly Makowski
Jewellery Maker at Owner OperatorJewellery Maker at Owner Operator