CHRISTIE DUNCAN
Landsborough,QLD
Summary
Experienced Office Administrator with over 5 years in administrative roles, bringing a “Can Do” attitude and a good sense of humor to create a positive, team-oriented environment. Proficient in MYOB and Xero, with a strong track record of managing office operations, streamlining processes, and maintaining high standards of organization and efficiency. Thrives under pressure and excels in working both independently and collaboratively. A proactive problem-solver, committed to supporting team objectives and contributing to a cohesive and productive work environment.
Overview
14
14
years of professional experience
Work History
Senior Travel Consultant
Helloworld Caloundra
10/51-55 Bulcock St, Caloundra QLD 4551
01.2017 - Current
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Promoted company''s brand through participation in networking events and online presence, attracting new clients and fostering loyalty among existing customers..
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Travel Consultant
Helloworld Atherton
26 Main St, Atherton, QLD 4883
01.2015 - 01.2017
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Office Administration Manager
TCC Smash Repairs
101 Grove St, Atherton QLD
01.2013 - 01.2015
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw workshop inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Updated reports, managed accounts, and generated reports for company database.
- Handling insurance claims accordingly to company procedures and regulations.
- Accounting assuring all data is entered correctly for end of month reconciliation
Office Administration
PJ Panel Repairs
Lot 7 Pioneer Ave, Malanda QLD 4885
01.2011 - 01.2013
- Data entry
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Facilitated office administration and customer service to general public.
- Supported office administration tasks, contributing to a well-organized and efficient workplace environment.
- Supported office administration tasks such as billing, insurance claims processing, and appointment scheduling to ensure smooth operations within the practice.
- Opening and closing of store
Education
Certificate III - Travel
TAFE East Queensland
12.2015
Diploma of Beauty Therapy -
Cairns Beauty Academy
12.2011
Atherton State High School -
12.2010
Grade 12 Graduate
Atherton High School
PO Box 574 Atherton 488301-2010
Skills
- Strong administration and coordination skills
- Excellent communication and interpersonal skills
- Sales with proven results
- Superior organisational and time management skills
- Advanced Galileo skills
- Intermediate to advanced computer skills in MS Office Packages
- Demonstrated customer service skills
- Valid open drivers licence with own vehicle
- Self-starter with a positive can-do attitude
- Reliable, honest and committed
Hobbies and Interests
I am very family orientated and enjoy spending time socialising with friends by going camping, 4wd driving, playing sports, along with broadening my travel experiences as much as possible.
References
- Enid Givney, Owner/Manager, Helloworld Atherton, 0448 727 172
- John Owens, Owner/Manager, TCC Smash Repairs, 0415 123 533
- Paul Nisbet, Owner/Manager, PJ’s Panel Repairs, 07 4096 6800
- Gordanna Russell, Travel TAFE Teacher, 0468 614 499
Timeline
Senior Travel Consultant
Helloworld Caloundra
01.2017 - Current
Travel Consultant
Helloworld Atherton
01.2015 - 01.2017
Office Administration Manager
TCC Smash Repairs
01.2013 - 01.2015
Office Administration
PJ Panel Repairs
01.2011 - 01.2013
Diploma of Beauty Therapy -
Cairns Beauty Academy
Atherton State High School -
Certificate III - Travel
TAFE East Queensland
Grade 12 Graduate
Atherton High School