Christie THOMPSON
Oran Park,NSW
Summary
Dynamic team leader with a proven track record at Laughing Clowns Early Learning Centre, specializing in operational efficiency and team management. Expertise in AP/AR processing and customer relationship management has resulted in notable improvements in client retention and profitability. Strong financial acumen drives success in fast-paced environments, aligning with organizational goals for continued growth.
Overview
17
17
years of professional experience
Work History
Director/Accountant
Laughing Clowns Early Learning Centre
Carlingford, NSW
01.2019 - 12.2023
- Managing and mentoring a productive staffing team of ten educators.
- Overseeing the development, implementation, evaluation, and reflection of daily programs for children in accordance with the Early Years Learning Framework and the National Quality Framework.
- Supporting children with additional needs, including the facilitation of multidisciplinary meetings, and the writing of reports and referrals for parents.
- Supporting staff with the development of partnerships with families.
- Demonstrate knowledge of current early childhood issues and trends as they relate to operating a child care center, in particular, issues relating to the current government reform agenda.
- Maintaining knowledge of current early childhood issues and trends as they relate to operating a child care center, in particular, issues relating to the current government reform agenda.
- Managing preparation for service licensing, compliance, and external center visits, including providing written submissions to relevant authorities and governing bodies.
- Ensuring that all matters and procedures relating to government funding are complied with in accordance with appropriate guidelines, and complete written submissions for funding to relevant authorities.
- Maintaining knowledge of, and ensuring compliance with government legislation, regulations, standards, and industrial awards.
- This includes ensuring compliance and operationalizing the Child Protection and Occupational Health and Safety legislation.
- Developing, reviewing, and ensuring the currency of center policies, procedures, philosophy, and other relevant documentation.
- Coordinating the systematic ordering of stationary, resources, and food products within the framework of the center budget.
- Undertaking general clerical duties, including staff rosters, updating various handbooks, record keeping, and filing.
- Contacting leads and scheduling appointments for center tours, managing waiting lists, priority of access, and enrollment inquiries, the process of enrollment, orientation, and service viability.
- Conveying information to staff and parents using different communication methods, i.e.,
- All accounting tasks, including accounts payable and receivables, PAYG, BAS, and managing cash flow.
- Developing and maintaining a professional rapport with parents, families, and the wider community, representatives of government departments, elected representatives, and all staff involved with the service, and using a range of communication techniques to support family engagement.
- Demonstrating respect for the diversity of family backgrounds, fostering equity and inclusiveness, and challenging stereotypes.
- Managing the service’s social media presence, creating and updating the website, including publishing monthly newsletters for families, staff, and the community.
- Recruitment, selection, and training of staff, and providing ongoing support, supervision, and professional development for all staff members.
- Conducting monthly staff meetings and coordinating staff and other meetings.
- Undertaking regular staff appraisals, where feedback is used to improve current practices.
- Establishing and maintaining a network of contacts in the community to provide relevant resources to families.
- Reviewing the financial structure of the business and implementing changes to improve profitability and maximize cash flow.
- Recruiting and managing suitable educators to decrease the previously high turnover of staff, to ensure service continuity, which increased parent satisfaction and client retention.
Accounts Receivable/Accounts Payable Coordinator
Higgins Coatings
Artarmon, NSW
01.2016 - 12.2018
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Reviewed and processed invoices for accuracy, completeness and compliance with company policies.
- Reconciled customer accounts, prepared statements of account and resolved discrepancies in a timely manner.
- Researched and responded to inquiries from customers regarding their accounts.
- Maintained accurate records of billing information, payment history and credit limits.
- Processed vendor invoices, reconciled vendor statements and resolved any discrepancies or issues.
- Promoted a positive company image through courteous interactions with clients, both over the phone and in face-to-face encounters at the reception desk
- . Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients, and assist coworkers when necessary.
- Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
- Reviewed customer accounts and updated payment information as needed.
Childcare Lead Teacher
Laughing Clowns Early Learning Centre
Carlingford, NSW
01.2007 - 12.2014
- Provided guidance and supervision to a group of 12 children aged 0-2 years in a safe, secure environment.
- Organized daily activities such as arts and crafts, music and movement, outdoor play, story time and educational activities.
- Developed lesson plans that were age appropriate and met the needs of each individual child.
- Assisted with mealtimes by helping children serve themselves, and encouraging healthy eating habits.
- Implemented behavior management strategies such as positive reinforcement to encourage desired behaviors.
- Ensured all health and safety regulations were adhered to at all times.
- Assessed each child's development on an ongoing basis using observation tools.
Education
Diploma - Early Childhood Education And Care
TAFE NSW
12-2010
High School Diploma -
Arden Secondary Private School
Epping12-2006
WWC0057637E -
Working With Children's Check
NSWSkills
- Invoicing and collections
- Data inputting
- Payroll operations
- Customer relationship development
- Spreadsheet updating
- Bookkeeping
- AP and AR processing
- Intermediate Microsoft Skills regarding; Excel, Work, Publisher, Outlook
- Intermediate Xero accounting
Previous Work History
- Barista & Waitress; Gloria Jeans, Kings Cross
- Bar tender, Waitress, Barista; Bondi Pizza, Parramatta
- Outbound call centre; selling insurance for Commonwealth Bank, Rhodes
- Outbound call centre; Market research (Colmar Brunton), Macquarie
Timeline
Director/Accountant
Laughing Clowns Early Learning Centre
01.2019 - 12.2023
Accounts Receivable/Accounts Payable Coordinator
Higgins Coatings
01.2016 - 12.2018
Childcare Lead Teacher
Laughing Clowns Early Learning Centre
01.2007 - 12.2014
Diploma - Early Childhood Education And Care
TAFE NSW
High School Diploma -
Arden Secondary Private School
WWC0057637E -
Working With Children's Check
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