Christie Kelly
Cumbalum,NSW
Summary
Proven Business Administrator and Customer Service Attendant with a track record of enhancing Customer experience, creating office efficiency and improving workflow processes. Excelled in database administration and fostering professional relationships, achieving a significant increase in project delivery speed. Skilled in POS, Microsoft Office Suite Programs and adept at personnel management, consistently delivering superior customer service and operational improvements.
Making a return to work after time off with my first baby, I am looking to provide exceptional support and service to your organisation.
Overview
12
12
years of professional experience
Work History
Administrative Officer
Byron Aged Care
10.2019 - 07.2022
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Rostering for a 20+ member staff of Nursing, Cleaning & Kitchen workers
- Payroll; Timesheet processing
- Client management system updating, data entry, checks and creation
- All round customer service front of house and phone liaison
- Covid & Hygiene safety trained
- Interviewing new staff, Orientating & commencement of new staff
- While in this position i also worked in their laundry department and cleaning departments
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Admissions Officer
St Vincent's Private Hospital
01.2017 - 09.2019
- Provided exceptional customer service to Patients, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking admission paperwork & theatre statuses, ensuring accurate information was readily available at all times.
- Assisted international patients with navigating billing and private health requirements, providing essential information regarding payment & admission regulations.
- Coordinated Admission of patient and departure from hospital after procedures
- Coordinated Theatre lists & patient order
- Worked the Emergency Switchboard Day & Night shifts
- Maintained Reporting for Wards
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Delivered high quality customer service via face to face, phone and email communication.
- Coordinated operations with other emergency service groups.
- Worked with After hours doctors and management to admit new emergent patients.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Collected, arranged, and input high volume information into database system.
- Wrote detailed narrative reports for use in investigations.
- Addressed public questions, complaints and requests and provided necessary assistance.
Business Administrator
Novaskill RTO
02.2015 - 10.2017
- working on error reporting sometimes up to Handled sensitive information with discretion while maintaining confidentiality of personal records.
- Maintained organized filing systems, improving ease of access to important documents and information.
- Optimized office procedures, resulting in reduced costs and increased time savings for staff members.
- Collaborated with cross-functional teams to achieve project objectives within tight deadlines.
- Assisted with event planning and coordination, ensuring seamless execution of company gatherings and meetings.
- Coordinated travel arrangements for executives, ensuring smooth logistics for business trips both domestically and internationally.
- Developed strong professional relationships with stakeholders through clear communication channels.
- Tracked inventory levels, placing orders as necessary to maintain optimal supply levels within budget constraints.
- Oversaw facilities maintenance tasks, providing a clean and safe work environment for all employees.
- Supported departmental goals for increased productivity through efficient task delegation and deadline management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Completed Certificate III Business Administration qualification on the job.
- Responded to inquiries from callers seeking information.
- Created courses, enrolled students and marked work for certificate production.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Screened visitors and issued badges to maintain safety and security.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Cosmetologist & Sales Assosicate
Priceline Pharmacy
01.2011 - 11.2014
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all customers
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Education
Certificate IV - Statement of Attainment - Leadership & Management
Novaskill RTO
Ballina, NSW08.2016
Certificate III - Business Administration
Novaskill RTO
Ballina, NSW03.2016
Certificate II - Community Pharmacy
TAFE
BALLINA05.2014
Skills
- High Quality Customer Service
- POS Systems & Front of House Services
- Banking & Cash Handling
- Invoicing & Ordering
- Records Management
- Documentation and control
- Payroll & Rostering
- Human Resources Support
- Database & Data Administration
- Mail handling
- Filing and data archiving
- Microsoft Suite Proficiency
- Computer Proficiency
- Customer and client relations
- Product Knowledge & sales
Timeline
Administrative Officer
Byron Aged Care
10.2019 - 07.2022
Admissions Officer
St Vincent's Private Hospital
01.2017 - 09.2019
Business Administrator
Novaskill RTO
02.2015 - 10.2017
Cosmetologist & Sales Assosicate
Priceline Pharmacy
01.2011 - 11.2014
Certificate IV - Statement of Attainment - Leadership & Management
Novaskill RTO
Certificate III - Business Administration
Novaskill RTO
Certificate II - Community Pharmacy
TAFE
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