Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christie Morrison

ARMADALE,Victoria

Summary

Having worked for the last 15 years as a service provider looking after the needs of customers in retail, management, real estate, strata, and hospitality I have gained strong administrative and customer service strengths and I pride myself on taking initiative and being reliable.

Overview

11
11
years of professional experience

Work History

Host Supervisor

Lulu Dining
Malvern, VIC
06.2024 - Current
  • Greeted guests and provided excellent customer service.
  • Provided assistance to servers during peak hours.
  • Analyzed customer feedback forms to identify areas needing improvement.
  • Implemented effective strategies to increase revenue opportunities.
  • Supervised activities of hostesses, waiters, bartenders, busboys.
  • Scheduled reservations, managed seating arrangements, and organized waitlists.
  • Established standards for quality control throughout the entire operation.
  • Assigned tasks to staff members in the dining area.
  • Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
  • Verified completion of cleaning, maintenance, housekeeping and side-work duties.
  • Increased restaurant sales through top-quality reception, greeting and seating service.
  • Resolved customer complaints and payout errors.
  • Addressed patron complaints and quickly payout errors and disputes.

Supervisor

Essie Wine Bar
Malvern, VIC
01.2024 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Stock placement
  • First contact for guests
  • Helping guests with wine selections
  • WSET level 2 certificate
  • Delegating to staff on busier nights
  • Training new staff
  • Educating staff and guests on wine
  • Performed light administrative duties such as filing documents and taking messages.
  • Managed dining room layout to maximize efficiency of staff members.
  • Assisted servers in seating guests by escorting them to their tables.
  • Working in the kitchen and making the food
  • Ensured compliance with health and safety regulations within the restaurant.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Maintained the cleanliness after every service

Venue Manager

Good Group | Wong Baby
Melbourne, VIC
07.2023 - 11.2023
  • Liquor Licensee of the venue
  • First aid
  • Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
  • Organized and maintained event calendar, including scheduling of staff and resources.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
  • Established service standards while monitoring performance against those standards in order to maximize customer experience.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Created budgets for each event based on estimated costs of food, beverages, staffing.
  • Scheduled maintenance activities for the facility to maintain its condition and appearance.
  • Monitored inventory levels of items needed for events such as linens, glassware and table settings.
  • Developed marketing plans to promote the venue's services through various media channels.
  • Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Conducting high standard stocktakes

Assistant & Restaurant Manager

Good Group | White and Wongs Syd
Sydney
08.2022 - 07.2023
  • RSA
  • Managing 15-20 staff
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Rostering, Multi-level venue management
  • Events and functions co-ordination
  • Bar invoicing and ordering, Stocktake
  • Training sessions, Keeping standards
  • Assisted staff by serving food and beverages or bussing tables.
  • Section waiting, Cocktail making
  • Cash handling
  • In-depth reporting
  • BePoz POS
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Floor Supervisor/Manager

Prince of York
SYDNEY, NSW
04.2022 - 08.2022
  • Supervising the restaurant and the lower-level bars
  • Opening and closing the bar
  • Re-setting the floor for the next day
  • Adjusting staff to the needs of the business
  • Training staff of correct service procedures
  • Managing seating of bookings
  • High standard of customer service
  • Having strong communication with staff
  • POS(MYBOS), Eftpos and cash handling
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Selling and presenting wine, spirits, and cocktails
  • Time management skills

Cocktail Bar Supervisor

The Cat’s Meow
12.2021 - 04.2022

Strata Assistant

Whelan Property Group
12.2020 - 12.2021

Store Manager/ Casual

Politix
Bondi Junction
02.2019 - 03.2020

Store Manager

YD. Eastgardens
06.2017 - 07.2018

Product person and Jean Specialist

Topshop Bondi Junction
01.2016 - 10.2017

Assistant Manager

Connor Clothing Eastgardens
10.2016 - 06.2017

Receptionist/ Marketing Administrator

Ray White Real Estate
06.2015 - 01.2016

Guest Relations Officer

Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015

Client Service Manager (CSM)

McGrath Estate Agents
03.2014 - 10.2014

Front Desk

Coogee First National
10.2013 - 03.2014

Education

Brigidine College
Randwick, NSW
11.2012

Skills

  • Relationship Building
  • Staff Management
  • Special Events Management
  • Effective Customer Communication
  • Task Prioritization
  • Vendor Management
  • Progress Monitoring
  • Crowd Control
  • Inventory Management
  • Administrative Management
  • Sales Tracking
  • Customer Service Management
  • Budget Development

Accomplishments

  • Won Best Asian Restaurant in Melbourne
  • Won Best Manager in 6 Months
  • Progressed in a year to Venue Manager

Timeline

Host Supervisor

Lulu Dining
06.2024 - Current

Supervisor

Essie Wine Bar
01.2024 - Current

Venue Manager

Good Group | Wong Baby
07.2023 - 11.2023

Assistant & Restaurant Manager

Good Group | White and Wongs Syd
08.2022 - 07.2023

Floor Supervisor/Manager

Prince of York
04.2022 - 08.2022

Cocktail Bar Supervisor

The Cat’s Meow
12.2021 - 04.2022

Strata Assistant

Whelan Property Group
12.2020 - 12.2021

Store Manager/ Casual

Politix
02.2019 - 03.2020

Store Manager

YD. Eastgardens
06.2017 - 07.2018

Assistant Manager

Connor Clothing Eastgardens
10.2016 - 06.2017

Product person and Jean Specialist

Topshop Bondi Junction
01.2016 - 10.2017

Receptionist/ Marketing Administrator

Ray White Real Estate
06.2015 - 01.2016

Guest Relations Officer

Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015

Client Service Manager (CSM)

McGrath Estate Agents
03.2014 - 10.2014

Front Desk

Coogee First National
10.2013 - 03.2014

Brigidine College

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Christie Morrison