Christie Morrison
ARMADALE,Victoria
Summary
Having worked for the several years as a service provider looking after the needs of customers in retail, management, real estate, hospitality and corporate I have gained strong administrative and customer service strengths, and I pride myself on taking initiative and being reliable. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Probex - Australian Taxation Office
Melbourne, VIC
01.2025 - Current
- Recorded all customer interactions into the database system accurately and completely.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Discussed debt and implemented payment plans.
- Received inbound and outbound calls all over Australia.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or other communication.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Managed customer expectations by clarifying needs, identifying options, and recommending the best solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Making over 60 calls a day with an average handling time of 5 minutes.
Event Sales Coordinator
James Said Bistro
ARMADALE, Victoria
01.2024 - 01.2025
- Created sales reports and presentations for the management team.
- Conducted research on potential new customers and markets.
- Following up on leads and inquiries from customers.
- Prepared invoices and collected payments from clients after the completion of each event.
- Ensured that all safety regulations were met during each event.
- Cultivated relationships with clients throughout the planning process and events to maximize satisfaction and encourage repeat business.
- Coordinated parties, corporate events and fundraisers for clients.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answering all online queries and phone queries.
- Using email, Excel, Microsoft Office, and having tech-savvy skills allowed me to be proficient in my work.
Venue Manager
Good Group | Wong Baby
Melbourne, VIC
07.2023 - 11.2023
- Liquor licensee of the venue.
- First aid.
- Coordinated with vendors to ensure the availability of necessary equipment and supplies for events.
- Organised and maintained the event calendar, including the scheduling of staff and resources.
- Managed day-to-day operations of the venue, including supervising staff, and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes, and other applicable laws.
- Established service standards while monitoring performance against those standards in order to maximize the customer experience.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Created budgets for each event based on estimated costs of food, beverages, and staffing.
- Monitored inventory levels of items needed for events, such as linens, glassware, and table settings.
- Developed marketing plans to promote the venue's services through various media channels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and coordinated training sessions to help individuals learn company policies, procedures, and job tasks.
- Evaluated individuals regularly for progress or growth potential, to guide decisions regarding advancement and additional training.
Assistant & Restaurant Manager
Good Group | White and Wongs Syd
Sydney
08.2022 - 07.2023
- RSA
- Managing 15-20 staff
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Rostering, Multi-level venue management
- Events and functions co-ordination
- Bar invoicing and ordering, Stocktake
- Training sessions, Keeping standards
- Assisted staff by serving food and beverages or bussing tables.
- Section waiting, Cocktail making
- Cash handling
- In-depth reporting
- BePoz POS
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Floor Supervisor/Manager
Prince of York
SYDNEY, NSW
04.2022 - 08.2022
- Supervising the restaurant and the lower-level bars
- Opening and closing the bar
- Re-setting the floor for the next day
- Adjusting staff to the needs of the business
- Training staff of correct service procedures
- Managing seating of bookings
- High standard of customer service
- Having strong communication with staff
- POS(MYBOS), Eftpos and cash handling
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Selling and presenting wine, spirits, and cocktails
- Time management skills
Cocktail Bar Supervisor
The Cat’s Meow
12.2021 - 04.2022
Strata Assistant
Whelan Property Group
12.2020 - 12.2021
Store Manager/ Casual
Politix
Bondi Junction
02.2019 - 03.2020
Store Manager
YD. Eastgardens
06.2017 - 07.2018
Assistant Manager
Connor Clothing Eastgardens
10.2016 - 06.2017
Product Person and Jean Specialist
Topshop Bondi Junction
01.2016 - 10.2016
Receptionist/ Marketing Administrator
Ray White Real Estate
06.2015 - 01.2016
Guest Relations Officer
Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015
Client Service Manager (CSM)
McGrath Estate Agents
03.2014 - 10.2014
Education
Brigidine College
Randwick, NSW11.2012
Skills
- Relationship building
- Staff management
- Special Events Management
- Effective customer communication
- Task prioritization
- Vendor Management
- Progress Monitoring
- Inventory management
- Administrative Management
- Sales tracking
- Customer Service Management
- Budget Development
- Multi-tasking
Accomplishments
- Won Best Asian Restaurant in Melbourne
- Won Best Manager in 6 Months
- Progressed in a year to Venue Manager
Timeline
Customer Support Specialist
Probex - Australian Taxation Office
01.2025 - Current
Event Sales Coordinator
James Said Bistro
01.2024 - 01.2025
Venue Manager
Good Group | Wong Baby
07.2023 - 11.2023
Assistant & Restaurant Manager
Good Group | White and Wongs Syd
08.2022 - 07.2023
Floor Supervisor/Manager
Prince of York
04.2022 - 08.2022
Cocktail Bar Supervisor
The Cat’s Meow
12.2021 - 04.2022
Strata Assistant
Whelan Property Group
12.2020 - 12.2021
Store Manager/ Casual
Politix
02.2019 - 03.2020
Store Manager
YD. Eastgardens
06.2017 - 07.2018
Assistant Manager
Connor Clothing Eastgardens
10.2016 - 06.2017
Product Person and Jean Specialist
Topshop Bondi Junction
01.2016 - 10.2016
Receptionist/ Marketing Administrator
Ray White Real Estate
06.2015 - 01.2016
Guest Relations Officer
Celebrity Cruises, Reflection Cruise Ship
10.2014 - 02.2015
Client Service Manager (CSM)
McGrath Estate Agents
03.2014 - 10.2014
Brigidine College
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