Christie Watkins
Barooga,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Recreation Officer
Berrigan Shire Council
03.2023 - Current
- Managed Lifeguards for Swimming pool season
- Developed Policys and procedures for S355 committees
- Rosters for lifeguards during season
- Regular meetings with volunteer committees
- Established strong relationships with community stakeholders to secure sponsorships and support for recreation programs.
- Enhanced community engagement by organizing and implementing recreational programs.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills
- Maintained communication with S355 committees
Customer Experience Officer
Berrigan Shire Council
11.2022 - 03.2023
- Streamlined communication channels for improved customer interactions and feedback management.
- Promoted experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary
MV Locksmiths
07.2014 - 01.2023
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Maintained electronic filing systems and categorized documents.
Medical Receptionist
Cobram Medical Clinic
09.2010 - 06.2016
- Organized paperwork such as charts and reports for office and patient needs
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Scheduled, rescheduled and handled cancelled appointments for patients
- Coordinated front office duties, including customer service, patient scheduling and billing
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
Farm Manager
Hillcrest Nominees
05.2000 - 09.2010
- Purchased supplies such as seed, pesticides and fertilizer
- Adjusted production strategies to account for changing factors such as market and weather conditions
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste
- Planned schedule for crop rotation, plantings and harvest
Nurse
Andrew Kerr Nursing Home
01.1998 - 05.2000
- Provided patient status updates to nurses to ensure that every patients' needs were met
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity
- Delegated tasks and provided leadership for 8 nurses and support personnel
- Observed and reported patient condition, progress and medication side effects to accurately document updates
- Demonstrated ability to advocate for and strive to protect health, safety, and rights of patient
Nurse/Medical Receptionist
Vascular Center
02.1996 - 03.1998
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
- Partnered with healthcare teams to address care plan management, including development and implementation
- Came up with treatment plans and communicated with patients about options, medications and self-management
- Evaluated charting procedures to ensure adherence to best practices
- Recorded vital signs, monitored changes and communicated to physicians immediately
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed, as well as walking and stretching
- Checked and recorded vital signs of patients and reported changes in patients' behavior or conditions
Nurse
Hospital Nurse Bank
06.1995 - 06.1996
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Observed and reported patient condition, progress and medication side effects to accurately document updates
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times
- Educated family members and caregivers on patient care instructions
- Adhered to treatment plan instructions when administering medications and treatments to patients
- Recorded vital signs, monitored changes and communicated to physicians immediately
- Educated patients and answered questions about health condition, prognosis and treatment
- Partnered with healthcare teams to address care plan management, including development and implementation
Student Nurse
Gippsland Base Hospital
02.1993 - 06.1994
- Worked alongside experienced nursing professionals to learn new procedures
- Changed out and monitored bandages, catheters and IVs
- Maintained comfort and safety of each patient through careful monitoring and knowledge application
- Met with patient to make introductions, inquire about needs and offer assistance
- Monitored medications, noted side effects and reported issues to senior staff
- Cared for each patient according to care plan and physicians' instructions
- Monitored each patient to ensure appropriate care and document status changes
- Built rapport with patients and members of patients' support systems
- Communicated with patients and family members and provided updated information
- Updated patient charts using with data such as medications to keep records current and support accurate treatments
- Transported patients between unit rooms and scanning locations for diverse procedures
Receptionist
Peninsula Float Service
01.1992 - 03.1993
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Supported various administrative duties by proofreading, transcribing and invoicing
Education
High School Diploma -
Toorak College
Mt Eliza1992
First Aid Certificate
Valley Sport Shepparton07.2023
Division 2 Registered Nurse -
Level 1 Trainers Course
Valley Sport SheppartonWorking With Childrens Check
Associate of Applied Science - Nutrition Sciences
Australian College Of Natural Therapies
Nursing - Nursing
Gippsland Base Hospital
Sale1995
Skills
- First aid skills
- Mental Health first aid
- Teamwork and Collaboration
- Youth engagement
- Volunteer Recruitment
- Dependable and Responsible
- Computer Skills
- Organization
- Task Prioritization
Timeline
Recreation Officer
Berrigan Shire Council
03.2023 - Current
Customer Experience Officer
Berrigan Shire Council
11.2022 - 03.2023
Secretary
MV Locksmiths
07.2014 - 01.2023
Medical Receptionist
Cobram Medical Clinic
09.2010 - 06.2016
Farm Manager
Hillcrest Nominees
05.2000 - 09.2010
Nurse
Andrew Kerr Nursing Home
01.1998 - 05.2000
Nurse/Medical Receptionist
Vascular Center
02.1996 - 03.1998
Nurse
Hospital Nurse Bank
06.1995 - 06.1996
Student Nurse
Gippsland Base Hospital
02.1993 - 06.1994
Receptionist
Peninsula Float Service
01.1992 - 03.1993
High School Diploma -
Toorak College
First Aid Certificate
Division 2 Registered Nurse -
Level 1 Trainers Course
Working With Childrens Check
Associate of Applied Science - Nutrition Sciences
Australian College Of Natural Therapies
Nursing - Nursing
Gippsland Base Hospital
Similar Profiles
Hayley LoveHayley Love
Administration Support Officer - Planning at Moira Shire CouncilAdministration Support Officer - Planning at Moira Shire Council
Megan BradfordMegan Bradford
Planning Assistant at Burdekin Shire CouncilPlanning Assistant at Burdekin Shire Council
Ayush MishraAyush Mishra
Graduate Project Engineer at Central Darling Shire CouncilGraduate Project Engineer at Central Darling Shire Council