Christie Yang
Summary
Highly motivated, team-oriented and flexible individual with strong analytical skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking an opportunity to play a key role in shaping policy advice and assist in the implementation of consumer reforms.
Overview
8
8
years of professional experience
Work History
Investment Review Officers
Corporate And Foreign Investment Group
10.2022 - Current
- Assessed and critically analysed foreign investment matters to identify risks to Australia’s national interest and national security, and regulatory risk and address them through appropriate risk mitigation strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Engaged a broad range of internal and external stakeholders, including investors, their advisers, and Australian, state and territory government agencies.
- Developed and delivered advice for Treasury Ministers and other decision makers to support the Government’s foreign investment policy objectives and meet community expectations about the regulation of foreign investment in Australia.
- Actively supported my manager in setting work priorities, addressing risks, and administering foreign investment proposals in line with legislative and policy requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Actively seeking opportunities of learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Contributed to development and implementation of best practice process improvement.
- Skilled at working independently and collaboratively in a team environment.
Senior Insolvency Service Officer
Australian Financial Security Authority
09.2019 - 10.2022
- Undertaken complex investigations and compliance activities, recommending appropriate courses of action to address and disrupt unlawful and unethical behaviour in accordance with relevant legislation.
- Analysed source documents and assess evidence with professional scepticism to make recommendation and decision in line with legislation and procedures.
- Engaged with diverse stakeholders and play a lead role in educating members of the community on the role of AFSA and their rights under the Bankruptcy Act 1966 and the Personal Property Securities Act 2009.
- Actively facilitated innovation and process improvement activities to champion change across the division.
- Undertaken and coordinated assessment of matters, identified issues and risks, and administration of estates in accordance with legislation, policies and procedures.
- Performing regular environmental scans and research analysis and collate, analyse and provide advice for improvements that can be achieved
- Contributed to development and implementation of best practice process improvement.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Client Service Officer
NSW Department Of Education
01.2018 - 09.2019
- Coordinated the creation, storage, retrieval and archiving of examination records to ensure the accurate and safe storage of information in line with the Department al policies.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted to schedule exam timetables and liaised with external/ internal stakeholders.
- Acted independently to meet deadlines and deliver quality outcomes.
- Provided knowledgeable service and support for all customer needs.
Client Service Officer
Service NSW
08.2017 - 01.2018
- Delivered services that provide timely, accurate and efficient information and assistance to external/ internal stakeholders.
- Researched, analysed and resolved complex agency -specific enquiries through utilisation of various complex agency -specific digit al data storage systems.
- Accurately created, updated and maintained Service NSW and agency-specific customer, interaction and transaction records.
- Liaised with various agencies regarding the referral of complex enquiries and transactions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Service Relationship Manager
Citibank
01.2017 - 08.2017
- Maintained a high standard of accurate work and identify compliance breaches and prevent unnecessary write offs.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Prepared correspondence, reports and presented investment updates to clients verbally and in writing.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Participated in industry events and trade shows to promote products and services.
- Developed and cultivated relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Contributed to the development of management reporting systems and accounting methods to improve existing procedures and the communication of financial information.
- Facilitated workshops and seminars to educate customers on product features and benefits.
Service Officer
Department Of Human Services
01.2015 - 05.2016
- Conducted routine investigations, gather information, analyse information and make decision about a claim or entitlement in accordance with legislations.
- Managed complaints and handle challenging interactions by working cooperatively as part of a team and managing workloads in a diverse regulatory environment. Mitigated dissatisfaction by employing timely and on-point solutions.
- Prepared quality correspondence, reports and presented decision about a claim or entitlement verbally and in writing to stakeholders in an open and transparent communication.
- Worked collaboratively and demonstrate professional performance to achieve the best results for the Australian Community and the Government.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Bachelor of Commerce - Finance
University of New South Wales
2018
Skills
- Analytical mind and excellent problem-solving skills
- Creative thinker and fast learner
- Excellent interpersonal, and oral and written communications skills, including the ability to liaise and engage with internal and external parties
- Case management experience with proven ability to exercise sound judgment and resilience to achieve objectives in challenging, fast-paced environments
- Interpret and apply legislation, administrative law principles and regulatory frameworks when assessing complex and specialised issues to make evidence-based recommendations
- Strong negotiation skills, able to manage stakeholder relations, multi-agency collaborations, and reach resolutions
- Supportive, contributing and results-driven team member
- Proven ability to meet tight deadlines in an environment of conflicting priorities and multiple stakeholders in an effective manner
Timeline
Investment Review Officers
Corporate And Foreign Investment Group
10.2022 - Current
Senior Insolvency Service Officer
Australian Financial Security Authority
09.2019 - 10.2022
Client Service Officer
NSW Department Of Education
01.2018 - 09.2019
Client Service Officer
Service NSW
08.2017 - 01.2018
Service Relationship Manager
Citibank
01.2017 - 08.2017
Service Officer
Department Of Human Services
01.2015 - 05.2016
Bachelor of Commerce - Finance
University of New South Wales
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