Christin Mogese
Moonee Ponds,Australia
Summary
Efficient Department Clerk recognized for exceptional productivity and accuracy in task completion. Demonstrates expertise in data entry, record keeping, and customer service, facilitating seamless department operations. Strong organizational, time management, and problem-solving skills contribute to team success through effective communication and collaboration. Committed to leveraging extensive clerical experience to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Service Clerk
St Vincent’s Public Hospital
05.2023 - 05.2025
- Coordinated patient admissions, discharges, and appointment scheduling efficiently.
- Arranged post-procedure patient follow-ups and provided necessary information.
- Provided front-line administrative support to patients, families, and clinical staff in a high-paced hospital environment.
- Handled confidential medical information in compliance with privacy and hospital protocols.
- Assisted with data entry, record management, and responding to general inquiries, both in person and over the phone.
Causal Ward Support Assistant
The Royal children's Hospital
01.2022 - Current
- Maintained cleanliness and sanitation of wards.
- Provided support to trauma cases in emergency setting.
- Restocking medication rooms and medication trolleys.
- Transported equipment efficiently.
- Adhered to WHS procedures.
- Ensured compliance with PPE usage.
Customer Service Advisor
NAB
05.2022 - 02.2023
- Handled a high volume of inbound calls ranging between 40-55 from diverse parties each day.
- Coordinated with various departments to provide requested information.
- Maintained updated customer contact details promptly.
- Delivered updates on credit applications to broker associates.
- Delivered prompt customer service adhering to company standards.
- Handled rapid influx of calls ensuring swift and effective communication.
- Conducted follow-up through outbound calls.
- Submitted formal complaints on behalf of clients and partners.
Small Business Banking Consultant
ANZ
06.2021 - 01.2022
- Inbound and outbound call handling.
- Assessing Business financials of customers.
- Providing suitable assistance based on customer's individual situation.
- Documenting and admin work.
- Communicating with clients, business banking managers and different section of the bank via emails and letters.
Customer Connect Consultant
ANZ
05.2019 - 06.2021
- Inbound and outbound call handling.
- Assessing Customers for hardship assistance.
- Administration work on accounts.
- Managing complex customer situation.
Education
Diploma of Nursing -
Victoria University
01.2018
Certificate III in Health Service Assistant -
Victoria University
01.2015
Skills
- Great communication skills
- Strong interpersonal skills
- Fast learner
- Compassionate patient care
- Skilled in teamwork dynamics
- Collaborative team member
- Motivated self-driven professional
- MS Word, MS Excel, MS PowerPoint
- Data entry documentation
References
- Glennyss Frith, St. Vincent's Hospital, ANUM, 039-075-2600
- Saron Mogese, Royal Children's Hospital, Supervisor, +61 402 529 970
Timeline
Patient Service Clerk
St Vincent’s Public Hospital
05.2023 - 05.2025
Customer Service Advisor
NAB
05.2022 - 02.2023
Causal Ward Support Assistant
The Royal children's Hospital
01.2022 - Current
Small Business Banking Consultant
ANZ
06.2021 - 01.2022
Customer Connect Consultant
ANZ
05.2019 - 06.2021
Diploma of Nursing -
Victoria University
Certificate III in Health Service Assistant -
Victoria University
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