Christina Abeysena
Wantirna
Summary
Highly focused and detail-oriented professional with excellent educational credentials in Project Management and Business Administration (international). Robust foundation in project planning, execution, and oversight and significant experience in coordinating projects from initiation to closure and meeting project objectives within defined scope, time, and budgetary constraints. Skilled in managing project budgets, forecasting costs, and ensuring financial adherence throughout the project lifecycle. Strong verbal and written communication skills, adept at preparing comprehensive project reports, facilitating meetings, and engaging with stakeholders at all levels.
Overview
5
5
years of professional experience
Work History
Reporting Analyst
City Of Boroondara
11.2023 - Current
- Manage project and program reporting activities, ensuring timely and accurate information delivery.
- Validate project reports to ensure accuracy and alignment with organisational standards.
- Collaborate with the delivery team to ensure project compliance with assurance standards.
- Organise and support project committee activities to enable effective governance.
- Compile governance packs and reports for stakeholders, detailing issues, budgets, and project tracking.
- Implement quality control and version control measures in Clarizen for governance packs.
- Develop project governance documents, frameworks and tools to enhance project oversight.
- Achieve stakeholder buy-in by transparently communicating the rationale behind new ways of working, addressing resistance from project managers.
Program Coordinator
City of Boroondara
09.2022 - 11.2023
- Coordinated the assurance of 16 diverse projects, each utilising different methodologies.
- Organised and supported project committee activities to enable effective governance.
- Took ownership of managing portfolio budget records, identifying milestone payments, conducting financial evaluations, drafting contracts, processing purchase orders, and processing invoice payments.
- Facilitated departmental engagement and strategic planning sessions to foster team cohesion and align organisational goals.
- Achieved stakeholder buy-in by transparently communicating the rationale behind new ways of working, addressing resistance from project managers.
- Launched and maintained SharePoint for enhanced document management.
- Supported project managers in managing vendor relationships and addressing change requests.
Graduate
Capital Logistics
09.2021 - 09.2022
- Provided comprehensive administrative support to the Warehouse team, including day-to-day administration tasks, invoicing, and documentation.
- Assisted in the management of the Warehouse Management System (WMS) and ensuring data accuracy and system efficiency.
- Reviewed all customer orders for accuracy, taking necessary actions in accordance with company guidelines to ensure efficient processing and fulfilment.
- Managed specific projects assigned by the Warehouse Manager, ensuring timely completion within agreed timeframes and achieving project objectives.
- Worked collaboratively with the Warehouse team and other departments to support overall operational goals and deliver exceptional service to our clients.
Customer Service Advisor
National Australia Bank
09.2019 - 09.2021
- Provided first point of contact resolution for customer enquiries related to home loans, credit cards, and Internet banking through various channels, such as phone, email, and chat.
- Promptly resolved customer issues to ensure a high level of satisfaction and a positive customer experience.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Consistently exceeded individual and team KPIs, including response times, resolution rates, and customer satisfaction scores.
Marketing Intern
Ecocentric Transitions
02.2021 - 03.2021
- Participated in the Virtual International Business Consultancy Internship conducted through Deakin University in collaboration with Ecocentric Transitions.
- Collaborated with a diverse team to develop and implement marketing strategies.
- Analysed the performance of marketing activities and provided insights for improvement.
Education
Master of Business Administration - International Business
Deakin University
Burwood, VIC10-2023
Bachelor of Business - Project Management/Data Analytics
Deakin University
Burwood, VIC10-2021
Skills
Microsoft Office
Atlassian
Mondaycom
Slack
Project Coordination & Support
Budgeting & Financial Control
Reporting & Documentation
Performance Monitoring
Timeline
Reporting Analyst
City Of Boroondara
11.2023 - Current
Program Coordinator
City of Boroondara
09.2022 - 11.2023
Graduate
Capital Logistics
09.2021 - 09.2022
Marketing Intern
Ecocentric Transitions
02.2021 - 03.2021
Customer Service Advisor
National Australia Bank
09.2019 - 09.2021
Master of Business Administration - International Business
Deakin University
Bachelor of Business - Project Management/Data Analytics
Deakin University
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