Summary
Overview
Work History
Education
Skills
Websites
Personal Qualities
Extracurricular Activities
References
Timeline
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Christina Bell

Summary

Personable Office Administrator with over 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment.

Overview

6
6
years of professional experience

Work History

Retail Sales Assistant

Williams Shoes
11.2023 - Current
  • Customer Service, Cleaning, Stock Taking, Sales, Call Taking, Merchandising of stock, Data Entry, Till and registers operation
  • Improved store appearance with effective merchandising and creative displays.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call centre processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled customer enquiries and suggestions courteously and professionally.

Sales and Event Consultant

Lombard the Paper People
08.2022 - 11.2023
  • Customer Service, Cleaning, Stock Taking, Sales, Call Taking, Till and register operation, Team leader, Booking in event orders, Accounting: Till and Register, Client inquires, quotes, Merchandising of stock, Data Entry
  • Increased repeat business by providing exceptional customer service and personalised attention to each client''s needs.
  • Maintained clear communication throughout the planning process, ensuring all stakeholders were informed and aligned on event goals and progress.
  • Consistently met deadlines by effectively managing multiple projects simultaneously while maintaining a keen attention to detail.
  • Handled customer enquiries and suggestions courteously and professionally.
  • Managed the timely and effective replacement of damaged or missing products.
  • Completed data entry tasks with accuracy and efficiency.
  • Organised, sorted, and checked input data against original documents.
  • Sorted documents and maintained an organised filing process.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Followed data entry protocols, rules, and regulations.
  • Managed documents by organising forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Monitored cash drawers in multiple checkout stations and maintained an adequate cash supply.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with the IT department to troubleshoot software issues, leading to a more stable data entry environment.

Pharmacy Assistant

Chemist Warehouse
02.2022 - 08.2022
  • Customer Service, Cleaning, Stock Taking, Sales, Call Taking, Till and registers operation
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.

Receptionist / Salon Assistant / Sales

Just Cuts
01.2018 - 11.2021
  • Reception, Customer Service, Cleaning, Stock Management, Stock Taking, Booking in Clients, Call taking, Sales
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times, and increasing client satisfaction.
  • Reduced incoming call response time by implementing an effective call routeing system.
  • Answered the phone promptly and directed incoming calls to the correct offices.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

Year 12 and VCE & Safe@work -

Mount Clear Secondary Collage
01.2017

Certificate II in Community Services & Basic first aid -

Sunraysia Institute
01.2015

Skills

  • Multitasking
  • Customer Service Skills
  • Skilled Analytical person
  • Sales
  • Excellent Team member
  • Inventory Management
  • Receptionist
  • Call Taking
  • Cleaning
  • Tills and Register operations
  • Team Leader
  • Excellent communication skills
  • Attention to Detail
  • Document Preparation
  • Meticulous Attention to Detail
  • Filing and Data Archiving
  • Proofreading
  • Data Entry
  • Administrative Support

Personal Qualities

  • Resolute
  • Trustworthy
  • Honest
  • Diligent worker
  • Adaptive learner
  • Good Listener
  • Creative
  • Motivated

Extracurricular Activities

Beading and Jewellery making Reading Movies Exercise Cooking for friends and family

References

Referee details available on request

Timeline

Retail Sales Assistant

Williams Shoes
11.2023 - Current

Sales and Event Consultant

Lombard the Paper People
08.2022 - 11.2023

Pharmacy Assistant

Chemist Warehouse
02.2022 - 08.2022

Receptionist / Salon Assistant / Sales

Just Cuts
01.2018 - 11.2021

Year 12 and VCE & Safe@work -

Mount Clear Secondary Collage

Certificate II in Community Services & Basic first aid -

Sunraysia Institute

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Christina Bell