Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHRISTINA CELESTIN

Quakers Hill,Australia

Summary

Experienced and customer-focused service professional with over 30 years in postal and financial services, including extensive experience managing Licensed Post Offices that deliver core banking services. Proven ability to provide exceptional member service, resolve complex inquiries, manage cash handling and reconciliation, and lead high-performing teams. Skilled in compliance, retail operations, and technology systems with a strong reputation for reliability, empathy, and service excellence. Seeking to leverage my background in financial transactions, customer engagement, and branch operations into a bank customer service role.

Overview

36
36
years of professional experience

Work History

Manager – Licensed Post Office

Rouse Hill LPO
Rouse Hill, Australia
01.2018 - Current
  • Oversaw daily operations including financial transactions, bill payments, money transfers, and banking services for multiple institutions.
  • Supervised, coached, and scheduled staff to maintain high service standards.
  • Delivered exceptional customer experiences by resolving issues with professionalism and empathy.
  • Ensured compliance with Australia Post and partner bank policies, including cash handling and reconciliation.

Manager – Licensed Post Offices

Stanhope Gardens & Kellyville LPO
Stanhope Gardens & Kellyville, Australia
01.2007 - 01.2018
  • Managed high-volume branches with strong customer foot traffic.
  • Maintained compliance with financial services procedures (deposits, withdrawals, ID verification, and money orders).
  • Drove retail and service performance through staff training and process improvements.
  • Built long-term customer relationships by providing trusted advice and reliable service.

Senior Customer Service Officer

Pendle Hill LPO
Pendle Hill, Australia
01.2000 - 01.2006
  • Delivered frontline financial and postal services including deposits, withdrawals, bill payments, and remittances.
  • Handled inquiries, complaints, and special service requests with a focus on resolution and customer satisfaction.
  • Balanced tills and ensured accurate end-of-day financial reporting.

Assistant Postal Manager – Senior Postal Services Officer (Grade 2)

Australia Post – Kings Cross Post Office
Kings Cross, Australia
01.1996 - 01.2000
  • Supported banking and postal service delivery across a large metropolitan branch.
  • Supervised staff and acted as Postal Manager during absences.
  • Trained new employees in customer service and financial service processes.

Acting Postal Manager / Officer Grade 2

Kings Cross Post Office
Kings Cross, Australia
01.1993 - 01.1996
  • Managed team coordination, customer service delivery, and branch operations.

Software Testing & Training Support

Australia Post HQ
, Australia
01.1992 - 12.1992
  • Assisted with rollout and training of EPOS (Electronic Point of Sale) system used for financial and postal transactions.

Postal Services Officer

Kings Cross Post Office
Kings Cross, Australia
01.1990 - 12.1992
  • Completed Postal Services Officer training program.
  • Delivered exceptional customer service across all counter services, including banking partner transactions.

Education

School Certificate -

01.1989

First Line Supervisory Development Program -

Skilled Supervisor Scheme -

Customer Contact & Selling Skills Programs -

Introduction to Computers for Admin - Word Perfect, Lotus 123

Skills

  • Banking & Financial Services Transactions
  • Customer Service Excellence
  • Complaint Resolution
  • Cash Handling
  • Balancing
  • Financial Reconciliation
  • Team Supervision
  • Training & Development
  • Compliance
  • Policy Adherence
  • KYC
  • ID verification
  • AML obligations
  • Retail Systems
  • Strong Interpersonal Skills
  • Communication Skills

References

Available on request (previous references: Sid Szyndler – 0418 117 044 | Annette Bonora – 0416 345 555)

Timeline

Manager – Licensed Post Office

Rouse Hill LPO
01.2018 - Current

Manager – Licensed Post Offices

Stanhope Gardens & Kellyville LPO
01.2007 - 01.2018

Senior Customer Service Officer

Pendle Hill LPO
01.2000 - 01.2006

Assistant Postal Manager – Senior Postal Services Officer (Grade 2)

Australia Post – Kings Cross Post Office
01.1996 - 01.2000

Acting Postal Manager / Officer Grade 2

Kings Cross Post Office
01.1993 - 01.1996

Software Testing & Training Support

Australia Post HQ
01.1992 - 12.1992

Postal Services Officer

Kings Cross Post Office
01.1990 - 12.1992

School Certificate -

First Line Supervisory Development Program -

Skilled Supervisor Scheme -

Customer Contact & Selling Skills Programs -

Introduction to Computers for Admin - Word Perfect, Lotus 123

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