Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CHRISTINA D PATEL

Adelaide,SA

Summary

Customer service professional with over four years of experience in dynamic retail settings. Demonstrated ability to adapt to changing environments while delivering exceptional service and supporting team objectives. Strong communication and problem-solving skills enhance customer interactions and issue resolution. Proven track record of improving operational processes to elevate customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Caltex
09.2021 - Current
  • Provided exceptional customer service at the point of sale and throughout the store.
  • Monitored forecourt operations, ensuring safety and compliance with food handling procedures.
  • Operating cash registers and handling transactions accurately.
  • Collaborated effectively with team members to complete shift tasks and meet customer requirements.
  • Maintained high standards of store presentation and cleanliness.
  • Processed customer orders accurately and efficiently, both at the counter and over the phone.
  • Communicated effectively and professionally with a diverse range of customers, suppliers, and internal representatives.
  • Monitored production controls and implemented handling procedures.
  • Conducted structured training and provided individual coaching and monitoring sessions for Team members. Trained more than 5 number of Team members.

System Analyst Intern

The Computer Garage
Magil, Adelaide
11.2022 - 12.2023
  • Analyzing clients' existing systems and business models.
  • Liaising extensively with all stakeholders.
  • Mapping and documenting interfaces between legacy and new systems.
  • Understanding the software/system development lifecycle.
  • Translating client requirements into highly specified project briefs.
  • Identifying options for potential system solutions and assessing them for both technical and business suitability.
  • Conducting requirements analysis and preparing specific proposals for modified or replacement systems.
  • Analyze information processing or computation needs, and plan and design computer systems using techniques such as structured analysis and data modeling.
  • Assess the usefulness of pre-developed application packages, and if suitable, adapt them to a user environment. Define the goals of the system, and devise flow charts and diagrams describing the logical operational steps of programs.
    Develop, document, and revise system design procedures, test procedures, and quality standards.
    Producing a project feasibility report for the costs involved.
    Prepare and present proposals to the client as needed.
    Working closely with team members, developers, testers, and end users to ensure technical compatibility and end-user satisfaction.
  • Ensuring that the required deadlines are met and adhered to.
  • Drawing up, supervising, and documenting testing schedules for the entire system.
  • Validate changes by testing programs.
  • Fix issues in a timely manner.
  • Write instruction manuals.
    Planning and working according to the deadlines.
    Supporting users on change control and system updates.
    Providing training and user manuals to users of all newly developed systems.
    Keeping up to date with technical and industry developments.
    Stay up to date with current technologies and technical developments.

Customer Service Representative

On the Run
07.2019 - 09.2021
  • Greeting customers and providing friendly, efficient service.
  • Assisting customers with fuel purchases, including operating pumps and processing payments.
  • Answering customer inquiries about products, services, and directions.
  • Resolving customer complaints or issues effectively.
  • Promoting special offers or loyalty programs.
  • Processed customer orders at the counter and via phone.
  • Monitored forecourt operations and ensured adherence to safety and food handling procedures.
  • Maintaining cleanliness of the forecourt and surrounding areas.
  • Ensuring safety regulations are followed.

Marketing Manager

Jagson Colorchem Limited
Ahmedabad, India, Gujarat
07.2015 - 01.2019
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Produced ideas for promotional events or activities and organized them efficiently.
  • Set specific marketing goals that align with the overall direction and business goals.
  • Collaborated with internal teams on product launches and advertising strategies.
  • Managed social media accounts and campaigns.
  • Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
  • Monitored competitors' activities to keep up with industry trends.
  • Ensured compliance with all applicable laws related to advertising and promotions.
  • Represented company at local and trade association meetings to promote products.
  • Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Master of Business Information Systems -

Torrens University
01.2021

Master of Commerce -

Gujarat University
01.2015

Bachelor of Commerce -

Gujarat University
01.2013

Skills

  • Analytical Thinking and Problem-Solving Skills
  • Issue Resolution
  • Attention to Detail and Accuracy
  • Communication and Collaboration Skills
  • Phone Etiquette
  • Verbal Communication
  • Written Communication
  • Active Listening
  • Interpersonal Skills
  • Adaptability and Continuous Learning
  • Always follow Safety Protocols
  • Inventory Management
  • Collaboration
  • Teamwork
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • OneNote
  • OneDrive
  • POS software
  • IT Support (Basic IT Issue Resolver)ue resolver)

Affiliations

  • I excelled in mystery shopper evaluations, consistently exceeding expectations. Furthermore, my contributions were recognized through multiple Employee of the Month awards.

Timeline

System Analyst Intern

The Computer Garage
11.2022 - 12.2023

Customer Service Representative

Caltex
09.2021 - Current

Customer Service Representative

On the Run
07.2019 - 09.2021

Marketing Manager

Jagson Colorchem Limited
07.2015 - 01.2019

Master of Business Information Systems -

Torrens University

Master of Commerce -

Gujarat University

Bachelor of Commerce -

Gujarat University

Similar Profiles

CREATE PROFILE
CHRISTINA D PATEL