Summary
Overview
Work History
Education
Languages
Timeline
Generic

Christina Filippas

284 Dalton Rd Lalor

Summary

Compassionate Pet Groomer with extensive training in all aspects of grooming of dogs and cats. Consistently deliver quality service and high level of excellence in animal care.

Friendly and attentive individual with natural affinity for animals and positive, upbeat demeanor. Possesses foundational knowledge in pet care and grooming techniques, including handling tools and maintaining hygiene standards. Dedicated to enhancing pets' well-being and ensuring pleasant grooming experience for both pets and owners.

Overview

38
38
years of professional experience

Work History

Pet Groomer

N/A
08.2024 - Current
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Just finished my Pet grooming course online and looking forward starting this new work adventure.
  • Any onhands experience I have is through my own pet who I have looked after for 14 years .
  • Certificates are attached

Healthcare Assistant/Support Worker

Private Practice
10.2011 - 01.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
  • Assisted clients in managing medications, ensuring adherence to prescribed treatments.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Conducted regular assessments of client needs, adjusting support plans to better serve them.
  • Facilitated group workshops on personal development topics, contributing to client's growth and self-awareness.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.

Personal Support Worker

Bundoora Exdended Care Centre
04.2013 - 02.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.

Support Worker Volunteer

Northern Health
02.2012 - 02.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.

Former Representative Avon Cosmetics Manager

Avon Cosmetics
03.2007 - 09.2012
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Contributed to team sales goals by upselling products and services to customers.

Deli Assistant

Woolworths Supermarket
02.2006 - 02.2011
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.
  • Monitored product quality closely by checking expiration dates and rotating stock accordingly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Created appealing food arrangements for party trays and specialized orders.
  • Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
  • Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Worked closely with suppliers to ensure timely delivery of fresh ingredients for daily preparation.
  • Implemented creative merchandising strategies for display cases that attracted customer attention and boosted sales.
  • Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
  • Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Deli Assistant/3IC

Coles Supermarket
02.1997 - 04.2001
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.
  • Monitored product quality closely by checking expiration dates and rotating stock accordingly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Created appealing food arrangements for party trays and specialized orders.
  • Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Continually updated knowledge on new products or promotions to accurately inform customers about their options.
  • Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
  • Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Deli Assistant

IGA Supermarket
05.1992 - 02.1995
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.
  • Monitored product quality closely by checking expiration dates and rotating stock accordingly.
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Created appealing food arrangements for party trays and specialized orders.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Sliced meats and cheeses according to customer preferences, providing personalized service that encouraged repeat business.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Adhered strictly to food safety guidelines when handling and preparing products, ensuring a safe and healthy environment for customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated product knowledge to assist customers in making informed choices, resulting in great customer service
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices..
  • Continually updated knowledge on new products or promotions to accurately inform customers about their options.
  • Prepared fresh, high-quality deli products for sale, contributing to increased revenue.
  • Supported store management by participating in store-wide initiatives and attending staff meetings regularly.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention..
  • Implemented creative merchandising strategies for display cases that attracted customer attention and boosted sales.
  • Worked closely with suppliers to ensure timely delivery of fresh ingredients for daily preparation.
  • Accurately weighed, labeled, and priced deli items for customers'' convenience, leading to quicker checkout times.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Through the years I received awards from the company for excellent customer service.
  • Attached are the certificates
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Deli Assistant

SSW Supermarket
04.1987 - 07.1989
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
  • Developed positive relationships with regular customers through attentive service and genuine conversation.

Education

Collingwood Primary School
Collingwood, VIC

Plus Teaching English
Corfu Greece

Languages

Greek
Full Professional
English
Full Professional

Timeline

Pet Groomer

N/A
08.2024 - Current

Personal Support Worker

Bundoora Exdended Care Centre
04.2013 - 02.2015

Support Worker Volunteer

Northern Health
02.2012 - 02.2013

Healthcare Assistant/Support Worker

Private Practice
10.2011 - 01.2025

Former Representative Avon Cosmetics Manager

Avon Cosmetics
03.2007 - 09.2012

Deli Assistant

Woolworths Supermarket
02.2006 - 02.2011

Deli Assistant/3IC

Coles Supermarket
02.1997 - 04.2001

Deli Assistant

IGA Supermarket
05.1992 - 02.1995

Deli Assistant

SSW Supermarket
04.1987 - 07.1989

Collingwood Primary School

Plus Teaching English

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Christina Filippas